Tim Morrison Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida

Exchange Administrator and SME for Office 365 suite of products including Teams and Skype for Business.SCCM application packaging and deployments.Imaging and scripting for the retail environment of 500+ stores and 6000 devices consisting of thin clients and embedded devices like scales.PowerShell scripting for other departments to assist with daily functions like on-boarding and administration.SME for Riverbed application performance monitoring on-siteStarting work with Intune over the last year. Piloting conditional access rules and application protection polices for mobile Office applications.

Remote

Subject matter expert for Microsoft Office 365 desktop software at Ascension.Created and supported the PowerShell install package to upgrade all versions of Microsoft Office products (2003, 2007, 2010, & 2013) to Office 365.Deployed Office 365 to 30 sites and to over 80,000 computers with an average successful install rate of 95%.Configured, tested, and deployed Office 365 updates.Wrote and maintained dozens of knowledge base articles for Office 365 and conducted training sessions for IT support staff on troubleshooting common Office 365 issues.

Remote

Ran all software deployments and desktop OS patching using SCCM. Worked with local application owners to provide packaging and engineering services for all updates to desktop applications. Drove the initiative to use the PowerShell Application Deployment Toolkit and ran several training sessions on its benefits with the other SCCM engineers.

Remote

Ran all software deployments and desktop OS patching via BMC Marimba for five Ascension hospitals and approximately 20,000 endpoints. Packaged all software needed for five hospitals. Worked with application owners to validate packages, do pilot deployments, submit change controls and deployment. Was the subject matter expert for desktop patch compliance and reporting at Ascension. Was the lead for a group of 8 deployment analysts.

Jacksonville, Florida Area

Managed the local desktop services team consisting of ten field techs and a three person help desk.Monitored help desk calls for quality assurance, provided coaching and training as needed.Managed the operation budget and inventory levels.Created reports in the ticketing system to provide SLA metrics and to set staffing levels.Created and updated dozens of technical information documents.Attended all project meetings that required IT services, worked with project team to coordinate installations, cabling, equipment and personnel.

Jacksonville, Florida Area

Managed the Novell GroupWise email system for the hospital.Provided capacity reporting and metrics, did routine maintenance and server monitoring.Created a monitoring server for email systems that could alert even during a network outage.As Intranet Developer, worked with department managers to design their Intranet pages, created graphics, designed work flows and set up web based applications.

Jacksonville, Florida Area

Migrated over 500 application packages from Lan Escort to Novell ZenWorks Analyzed each package in the old system, pulled the install files, created a new package that met new corporate standards, tested the package against all standard images, worked with the application owner to verify functionality, added to production.Created the first Windows 95 Ghost images for the hospital and created scripting so field services could configure systems quickly.

Jacksonville Beach

Maintained all desktop PCs, printers, networking and cablingManaged a small staff of three computer room operators and handled all upgrades to the hospital information system.