• Champion Cross-Department Collaboration through cultural and procedural reform. ◦ Establish recurring cross-departmental communication to improve visibility and accuracy of efforts. ◦ Implement standard procedures while also enhancing the company's understanding of internal practices. ◦ Strengthen communication between the IT department and the organization. • Architect Modern Applications by drawing on the expertise of existing resources and personal experiences. ◦ Plan the transitioning of legacy applications to modern design methodologies. ◦ Evaluate progress of application development to ensure goal attainment. ◦ Prepare the organization with operational understanding of modern technology through first-hand instruction and online training services. • Agile Project Management using industry standard software and procedures. ◦ Maintain project timelines and exceptions across multiple teams with changing priorities resulting from market pressure. ◦ Align processes and procedures to agile project management methodologies as experience grows within the organization. ◦ Increase visibility of project performance to key stakeholders across the organization.

Evaluated existing technical environment and determined where value and efficiency could be gained. Improved utilization of existing infrastructure while reducing overhead. Implemented new processes and systems to allow for greater collaboration and efficiency of employees and the business. Documented existing services and processes, allowing for greater departmental visibility and improved future automation. • Increased value of services used by multiple departments across the organization through optimization. ◦ Evaluated vendor services, determined future requirements, and re-negotiated contracts. Resulting monthly expenses were reduced 69% for communications services within first year. ◦ Replacement of outdated phone system for call center improved manager, employee, and administrator efficiency. Remote worker setup times were significantly reduced under the new system. ◦ Reduced extraneous services utilized across on-premise and Azure workloads, while also improving the utilization of remaining services. • Improved processes with solutions designed for collaboration, efficiency, and mobility. ◦ Implemented an agile issue management system. ◦ Consolidated all chat applications down to Microsoft Team across the company, while also creating locations for online departmental document storage. Allowing for greater accessibility for remote employees. ◦ Instituted regular communication with key team members across the company regarding any current or future issues. • Operational support of public production services located in Azure and on-premise. ◦ Implemented integrated, automated scaling of cloud infrastructure based on demand and business requirement schedule. Improved resource utilization agility which reduced expenses and improved performance. ◦ Deployed and maintained a OKD (OpenShift) for serving modern production workloads. ◦ Documented existing systems and applications to identify architecture weak points and migration possibilities.

Promoted and charged with strategic IT leadership across new software, upgrades, and executing IT policies and protocols to standardize systems and processes. Build, develop, coach, and lead internal IT talent enhancing the value chain. Collaborate with executive leadership to align IT with business objectives through high-quality infrastructure, security, and application solutions. Assist in creating budgets and forecasts. Key Influencer to GM and stakeholders.> Improved Infrastructure by directing and building a reliable and scalable IT infrastructure overseeing implementations across multiple business units. - Conceive and execute design and development activities, procure equipment, manage vendors, and strategically deploy inclusive IT services across switching, wireless, and VoIP initiatives. - Negotiated and streamlined fees and contracts through effective vendor management best practices. - Designed and delivered full implementations within schedule and budgetary constraints.> Drive Cost-Effective IT Solutions by championing technology utilization and efficiencies; and creating formal documents for IT processes across technical and business platforms. - Raised staff morale and end-user satisfaction through cost-efficient applications of new, upgraded technologies. - Automated tasks, removed duplications, and delivered a more efficient and streamlined system. - Significantly increased productivity while slashing costs and IT spend. Standardized SOPs across technical and business platforms. - Implemented a standard label used across business units reducing on-hand inventory and future costs by 60%.> Train, Mentor, and Coach Team Members and Staff through the implementation of an effective department-wide training program enabling project completion and deliveries using existing resources. - Ensure performance metrics (KPIs) and SLAs are delivered on-time and within budget.

Implemented large-scale software projects utilized by most sectors of the business. Maintained infrastructure and network integrity in VMware and Hyper-V Virtual environments including switching and routing with MS Exchange, SharePoint, and Active Directory. Oversaw procurement and purchasing of hardware and software solutions to satisfy operational and project requirements.> Automated Systems with a 90% Surge in actual equipment utilization including implementation of auto-monitoring settings, visibility for senior management, and increased accuracy enabling more effective capacity planning.> Ensured thorough Testing and Delivery of all software applications and upgraded systems using MS SCCM.> Increased Data Storage Capacity Generating Backup Usage Reductions by executing a large-scale MS Exchange system migration from legacy servers to the Cloud. Removed 98% of all mailboxes from onsite storage, resulting in an 8% decrease in onsite storage requirements.> Improved Communication Resiliency and Growth Capabilities with the implementation of an Avaya IP Office VoIP solution.> Upgraded Technology and Reduced Costs by designing and implementing a new video surveillance system with complete coverage over all locations realizing immediate reductions in costs and overhead.

Diagnosed and analyzed a wide array of customer issues regarding Quest vRanger for VMware backup replications across diverse and multidisciplinary technical and business platforms.> Performed Analyses on various software implementations, pinpointed inefficiencies inside configurations, and resolved iSCSI/Fiber Channel SAN, NAS, and NFS glitches.> Worked Effectively within customers’ virtual environments increasing productivity and slashing spend.> Created Video and Written Knowledge Base Articles for public community use.

Successfully managed Avaya Voice Systems across 4 different sites with MS Exchange 2007 voicemail backend. Initially hired as a helpdesk technician and rapidly promoted to Network Engineer in 2010.> Created and Managed virtual machines in a VMware environment. Provided recommendations for new technology to fulfill process requirements.> Collaborated with other Departments and Personnel to ensure seamless technical and business operations.> Developed and Deployed Windows images and applications for MS System Center Configuration Manager; and implemented MS Lync 2010.

> Provide technical support to technicians in the field with POS, Phone, and Data systems>Responsible for meeting customer SLA> Main point of contact on customer accounts> Coordinate multiple aspects of a project

> Installed, configured, troubleshot, and certified multiple hardware and software combination's by customer request> Assisted customers over the phone and in house when necessary> Trained and lead a team of two employees > Cross trained in Cisco, Sun, HP\Compaq servers, and NCR POS system when the demand arose.