Tim Ng Email & Phone Number

Wellington, New Zealand

Wellington, New Zealand

• Service Centre Analyst roles de-established from the Ministry of Foreign Affairs and Trade and outsourced as a Fujitsu New Zealand employee primarily assisting the Ministry of Foreign Affairs and Trade.Responsible for:
• Main point of contact for phone calls, emails, walk-ins, global portal service request and remote assist support for Office Applications, Line of Business Applications, and hardware
• Administrate Active Directory and Exchange for new users, delete users, user and group account maintenanceAchievements:
• Initial 4 month contract and offered permanent position- - - - - - - - - - - - - - - - - - - - - - - -Service Centre Analyst (Contract)New Zealand Ministry of Foreign Affairs & TradeFebruary 2013 – April 2015 (2 year 3.
• First point of contact for phone calls, emails, walk-ins and remote assist support for Office Applications, Line of Business Applications, and end user device
• Task in high priority service request for users needing laptop and blackberry set up before flight to post sites and deliver last minute onsite presentation meeting set ups

London, United Kingdom

• Providing helpdesk and deskside support and reporting to the Helpdesk / Deskside Manager, this is a support role supporting over 6,000 users across Europe, Middle East and Africa (EMEA). With a team of 20, I was the.
• Deliver deskside support for staff onsite in London head office and remote support for Office Application, Line of Business Application and end user devices in other EMEA sites
• New starters, leavers and manage group accounts using Active Directory and Exchange
• Ongoing project to deploy Samsung PCoIP monitors and migrate users to VMware system to reduce cost of purchasing Desktop PC and Laptops.
• Physical desk moves request outside business hours
• Provide onsite support for presentation set up requested by end-users

Wellington, New Zealand

• Fixed Term contract as an ICT Desktop Co-Ordinator and working in a team consisted of nine ICT Desktop Co-Ordinator across the country. I was the first point of contact supporting over 400 users in the Head Office in.
• Deliver desktop support for staff onsite at the Head Office and remote support for Office Applications, Line of Business Applications, and end user device at other Contact Energy sites
• Create, delete and manage user and group accounts using Active Directory and Exchange
• Installation and support for IBM Lenovo PCs, Toshiba laptops, and Cisco telephony device
• Physical desk moves and desk patching and cabling
• Assist with onsite presentation meeting set ups requested by end users.

Wellington, New Zealand

• Seconded as a Desktop Support Analyst (2nd Line) consisting of five and reporting to the Service Centre Team Leader, we were tasked to 2nd level support of users in the Head Office in Wellington.Responsible for:
• Task in high priority incidents and incidents that cannot be resolved by 1st line
• Installation, configuration, and life cycle of IBM Lenovo PCs, Toshiba laptops, HP / Konica printers, and Avaya telephony device
• Deliver onsite presentation meeting set ups requested by end users.
• Physical desk moves requested by usersAchievements:
• Selected for secondment as a Desktop Support Analyst (2nd line support)- - - - - - - - - - - - -Service Centre Analyst (1st Line)New Zealand Ministry of Foreign Affairs & TradeDecember 2007 – September 2009 (1 year 10.

Wellington, New Zealand

• Worked as a Support Officer / EOI Administrator supporting the Service Manager and the Information Services team, I was tasked to deliver information to internal and external customers, assisting with the maintenance.
• Prioritisation, co-ordination and delivery of information.
• Answering and logging request
• Support to the EOI (Expression of Interest) system to allocate client case to the appropriate NZIS (New Zealand Immigration Service) office.
• Maintain office functionalityAchievements:
• Delivered services and meeting customer’s expectation, which resulted in repeated customers.

Wellington, New Zealand

• Hired as a Operations Officer to work at the Business Systems unit. With a team of 5, I was tasked to provide administrative support for the core business functions of the AAA (Approvals, Accreditation and Audit).
• Processing PTE (Private Training Establishment) registration, accreditation and approval applications
• First point of contact for enquiries from provider clients, students, and general public
• Arrange travel booking and accommodation arrangements for Auditors
• Maintain office functionalityAchievements:
• Nominated as a key user for coordinating with Information Technology related issues.

Bachelor’S Degree, Bachelor Of Commerce And Administration (Management And Marketing)

Bachelor’S Degree, Bachelor Of Arts (Information Systems)