Camelot Consulting, Inc., provides IT technical and managerial guidance and expertise for customer contact centers on a global basis. Tim has successfully designed and implemented contact centers in the United States, Canada, Poland, Australia, S. Korea and multiple locations in Europe. Areas of expertise focus on business analytics and Interactive Voice Response (IVR) architecture and design in the pharmaceuticals industry. Platforms of expertise include: * Five9* NICE inContact* CXOne/User Hub* Cisco UCCE* Cisco HCSTim Oates, Principle Consultant for Camelot Consulting, works directly with your business leaders to fully understand their contact center requirements. He then creates a detailed Business Requirement Document (BRD) from which your developers code the most efficient IVRs to provide the best customer experience possible. At Camelot Consulting, we are the interface between your contact center provider, such as Teletech (formerly eLoyalty), NICE inContact and Five9, and your business leaders, network engineers, Telecom team and service desk. Over 40 years of IT experience, and over a decade designing and managing contact center platforms.Click on the 'Contact Info' link above and contact Tim Oates to set up a no-obligation informal conversation about your contact center IVR business analytics and architectural requirements today.
Listed skills include Leadership, It Strategy, Cisco Unified, Cisco Call Center Support And Design, and 39 others.
