Tim Olvey Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tennessee Area

• Work in a team environment maintaining mission-critical line-of-business applications using the Microsoft .NET framework• Maintain software solutions based on gathered business requirements for line-of-business applications• Improve software solutions in a team environment, which may require development within any tier of the software solution, using current industry and development best practices and methods• Follow the company's programming standards, procedures and development methodologies in the performance of the above duties• Ensure consistent NQA-1 level of quality in the design and implementation of software solutions and guarantee the security of all developed solutions through the use of proper source code maintenance• Perform other job duties/responsibilities as may be assigned for the successful operation of the department

Oakridge, Tennessee

Support 6000 government client accounts using “best effort” methodology. Attempt to resolve internal or external technical issues no matter how big or small in a timely manner. Effective management of support cases from logging to resolution.• Analyze, troubleshoot, and resolve network connectivity and software issues related to workstations.• Assist clients with comprehensive how-to instructions on in-house and COTS software applications, therefore creating an environment where clients are more productive.• Collaborate with developers, database administrators, network and server groups to facilitate rapid problem resolution. • Document and revise processes for usability and technical accuracy, improving efficiency by 20%.• Design email templates and assist in creating and improving instructional pages on departmental website.

Tampa/St. Petersburg, Florida Area

Provided network and computer support by helpline for 4000 internal and external clients. Communicated information clearly and effectively, always keeping the target audience in mind.• Performed software/network troubleshooting via remote control and provided desk side support as needed.• Coordinated and executed monthly computer moves after hours to minimize business partners’ downtime.• Scheduled manual and automated software installs/upgrades after hours to be less intrusive on customers.

Tampa/St. Petersburg, Florida Area

Attended real estate school and became a licensed realtor and enjoyed limited success. Recognized that I was more successful assisting other agents with the technical part of their business rather than my own sales.Performed one-on-one training sessions with small business professionals to get their contact database mailings automated and websites created and functional. Excelled at and taught agents how to pull data from MLS database and assisted in creating professional housing reports. Pulling the correct data was critical to the success of agents and their clients and allowed for making informed decisions on buying or selling.

Tampa/St. Petersburg, Florida Area

Interfaced directly with over 600 customers to provide software/hardware support via desk side assistance. Due to my commitment and accountability, I was favored over others to participate in and head up several projects and assignments in several divisions.• Handled local and network printer deployments and managed PC Move/Add/Change requests.• Created and maintained computer assets database, using SQL to pull reports for replacements/updates.• Spearheaded a project to deploy new equipment to over 200 clients.• Volunteered to convert 1000 pcs from token to Ethernet. Standardized over 500 pc’s from WinNT/2K to XP.

Tampa/St. Petersburg, Florida Area

Provided install/break/fix support on computers, printers, and software for both healthcare companies in a windows environment. Migrated 400 users to new Novell & email servers. Migrated 50 users to exchange. (St. Anthony’s Hospital – 5 mo. assignment, Linvatec Medical – 7 mo. assignment)

Indianapolis, Indiana Area

Employment after college. Started out as liaison, promoted to lead a project, then advanced to a support role where responsibility increased.• Led project team that recorded/maintained assets database. Systematically replaced noncompliant PC’s per Y2K guidelines prior to January 2000. Researched, proposed, and requisitioned SW/HW to guide management.• Advanced to troubleshooting network and mainframe connectivity, printer, and pc issues. Began supporting 350 clients, gained more responsibility as knowledge developed and two additional locations of 200 more users were added. Progressed into a 3rd tier support when consolidated into one location (4000 client’s).• Learned how to produce ghost images. Created and kept an updated library of images for each business department and reserved inventory for quick turnaround of failed equipment.IT Business Analyst-----------------------------Liaison between IT and the business. I was able to convey legitimate business concerns/needs to IT and simultaneously ensured that proposed and executed solutions met or exceeded customers’ expectations.

Indianapolis, Indiana Area

Part time employment while in college to increase understanding of computers. Gained hands on experience with NT Administration; new account setup, file and directory access. Learned SQL on Visual FoxPro database and how to troubleshoot hardware on PC equipment struck by lightning. Win95/NT. Company size < 30 users.