Tim Ortiz Email & Phone Number

Chandler, Arizona, United States

• Convert call transfers into enrollments by:o Building rapport and gaining trust in order to uncover fears, concerns and hesitations about making a commitment toward moving forward with a two or four year degree programo Discuss with prospective undergraduate students the degree programs we offer that would assist them in achieving their education goals• Assist new students in filling out all required documents necessary for the enrollment and financial aid processes• Walk new students through the orientation process, installation of various programs and applications needed for coursework• Assist and support students to ensure they are completing assignments and are successful in their initial five week course

Scottsdale, Arizona, United States

• Advise prospective master and doctoral level students on furthering their education through inbound and outbound phone conversations that invite them to share information about themselves and their career goals• Provide recommendations on best program of study based on the student’s goals• Discuss recommended curriculum, tuition and benefits of the university• Complete student’s application once it has been determined and student agrees that the program is a good fit and meets his/her needs• Consistently exceed monthly application and enrollment targets• Comfortable working both independently and as part of a team, utilizing positive communication skills

Tempe, Arizona, United States

• Provide solutions to small business owners looking to increase their online presence (Average of 50 inbound/outbound leads per day)• Develop and maintain professional relationships with new clients by phone and/or email• Upon completion of sale and payment, introduce and warm transfer client to fulfillment team • Work with Marketing Project Coordinators and Website Designers to ensure projects are completed to customer satisfaction• Assist clients as needed with technical support

Gilbert, Arizona, United States

• Work with new and existing customers to help elevate their level of business through consultation and account reviews • Inbound/Outbound sales and tech calls • High level of customer satisfaction and survey reviews • Ability to communicate with verbiage that customers with low level technical skills are able to understand

Chandler, Arizona, United States

• Consistently exceed sales metrics by a monthly average of 25% • Outbound calls to existing customers to market new products and opportunities for upsell • Interview potential new hires and train all new hires for my store • Chosen as the top sales person to relocate from the Queen Creek location (grew from sluggish to #1 ranking while I was there) to manage the Chandler location which was ranked 29th out of 31 stores in all major metrics within the Phoenix area; brought them to rank 3rd within three months• Have earned numerous sales awards and incentive rewards for top sales, including being among the top 3 sales persons in the southwest region of the United States.