Started my career in Openreach as a Network Engineer in the Service Delivery department. Moved over to become a Fibre Jointer for the Fibre & Network Delivery Department after two years in Service Delivery. Two years after that, I moved to a Plant Protection Officer role within Network Assurance.Network Engineer - Service Delivery:• Installation, testing and maintenance of PSTN, ADSL & VDSL phone and broadband lines at commercial and residential premises.• Internal & external cabling in compliance with fire safety legislation.• Cabling, underground and at height.• Working both at height and in confined spaces.Fibre Jointer – Fibre & Network Delivery:• Passive optical network (PON) installation and commissioning from exchange to end user premises.• Deliver fibre networks to both new housing projects and retrofitting existing areas by cabling and splicing aggregation nodes, splitters and connectorised block terminals.• Working on active building sites where housing estates are being erected.• Installation and commissioning of fibreoptic broadband at commercial and residential premises.• Fault finding using an optical time-domain reflectometer (OTDR)• Identifying and precisely locating blockages in the underground network, using hand rodding techniques and detailed network schematics.Plant Protection Officer – Network Assurance• Have an advanced comprehension of the network and its components. • Survey, make safe and arrange rectification of safety defects within the network that could be hazardous to engineers or members of the public.• Provide duct repair services to contractors or engineers that may have damaged the network.• Track and locate underground cables and network plant using detection equipment and detailed technical drawings. • Investigate customer complaints and legal issues regarding the Openreach network and provide detailed reports to Openreach stakeholders.

• Directed social gaming experiences for parties and corporate events; driving extra-long vans with custom, gaming themed liveries and interiors.• Encouraged an interest in computer science and animation by teaching children in schools to make their own video games. • Oversaw a small team, kept the vans maintained and filled with the latest games and made sure all software updates were completed on a weekly basis.

• Resolved 2nd line user support cases.• Configured and maintained all desktop and laptop devices.• Standardised the Active Directory, Group Policy, Exchange, DNS, and DHCP configurations.• Streamlined software deployment and remote support practices.

• Configured and maintained desktop and laptop devices for remote deployment.• Organised site surveys and early life support for mobilisation projects.• Administered mobile device management systems; including Blackberry Enterprise Server, Android, iOS & Windows Phone.• Deployed software and provided remote support using LANDesk.

• Handled user support across seven sites in and around the West Midlands, Staffordshire and Shropshire.• Implemented a firm-wide Microsoft Windows & Microsoft Office upgrade and provided in-house user training.• Devised a system to replace paper faxes; both incoming and outgoing, by routing them through a custom-built Linux server.• Developed Active Directory, Group Policy and Exchange best practices.• Performed local area network and server monitoring.• Administrated the terminal server and Citrix farms.• Assembled new server hardware & software; Linux and Windows, physical and virtual.• Regulated backups of the server farm.• Provided ongoing VOIP service maintenance.

• Provided hardware and software support to 6000 users across 450 sites.• Provided Active Directory and Exchange maintenance.• Arranged through 3rd parties, the repair and maintenance of the IT and telecoms equipment.

• Configured a company email and web server.• Built a company website with ecommerce solution.• Provided ongoing search engine optimisation.• Sourced and installed IT & network infrastructure.• Setup the social media presence, i.e. Facebook and Twitter profiles before handing over to the business.• Designed company promotional media, including logos, advertisements, shop signage and t-shirts.

• Contracted to BT Wholesale, initially. Working on the interconnect and short-haul data circuit fault teams. Eventually transferring to Openreach.• Diagnosed faults using bespoke in-house software. • Organised circuit repair for Openreach and BT Wholesale customers (communications providers and BT lines of business).• Increased customer satisfaction by meeting commitments, keeping customers informed of progress, and jeopardy managing faults in order to meet a 5-hour fix service level agreement.• Liaised with customers at both engineering and managerial levels.

• Oversaw the completion of an improved wireless network.• Orchestrated all hardware and software maintenance and repair.• Lead both traditional and computer animation classes on an extra-curricular basis and developed the use of computer techniques in art.