Tim Patterson Email & Phone Number

Performs intermediate skilled technical work providing user support and technical assistance in the use and operation of AS/400 based operations and applications, and PC based hardware and software. Security administrator for users, systems and application security.

Nevada, Iowa

• Provide continuous user support in the use and operation of County wide PC based software applications and iSeries applications.
• Develop and implement documentation as it relates to procedures in the use and operation of PC based software offerings at Story County.
• Analyze problems relating to PC software offerings in free-standing or networking environments, provide recommendations and/or solutions, design, develop, and implement those solutions.
• Maintain inventory of hardware, replacement parts and tools in an inventory database.

Des Moines, Iowa Area

• Support 100,000+ employees and agents across the U.S. and off-shore.
• Perform diagnostics and troubleshooting internet connectivity issues.
• Provide personal computer hardware and software diagnoses support.
• Install and troubleshoot networked and local multifunction devices, and printers.
• Identify, diagnose, and troubleshoot telecommunication issues for iOS, Android, Blackberry OS cellular phones, and voice mail land line support.

Ankeny, Iowa

As an information security analyst I provide security event monitoring and analysis to identify critical security events. I also assist customers in the identification of the sources and causes of discovered threats to better understand their impact and provide a remediation plan of action.

Ames, Iowa

• Supported a mixed computer environment for 700+ customers.
• Maintained customer and computer accounts on active directory.
• Experience in installing and troubleshooting scientific software.
• Installing and troubleshooting computer hardware.

Bachelor Of Science, Information Technology

Associates Degree, Liberal Arts And Sciences/Liberal Studies