Tim Morgan Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

- Performed expert level analysis and incident resolution within a demanding virtual desktop team covering Citi's EMEA regions in support of end-user requirements.- Identified and proactively resolved issues that could impact system performance, reliability and usability, covering almost every end-to-end component from the user's edge device to the target application or platform.- Appropriately risk assessed activities, demonstrating concern for protecting Citi's reputation and compliance.- Led the implementation of Jira Agile framework practices, managed sprints as the team's SCRUM master, and led strategic roadmap planning, contributing to operational excellence.- Utilised quality methodologies to identify improvement opportunities and improve overall operational efficiency.

Newry, Northern Ireland, United Kingdom

- Managed a small support team within the IT department, providing training, management checks and appraisals.- Delivered and supported ICT systems and technologies including desktop PCs, laptops, mobile devices, telephones and software applications across multiple European and global company sites.- Solely responsible for backing up company data on internal IT systems, demonstrating robustness by completing disaster recovery tests.- Project managed and implemented the development of new systems, such as the integration of global subsidiary IT systems and liaising with vendors to maintain effective licensing positions.- Influenced decision making on new strategic systems and proactively troubleshot and resolved potential issues.- Contributed to meetings to plan projects or negotiate prices for the procurement of specialist IT systems, engaging in discussions with vendors to secure the best financial and functional solutions to meet objectives.

Hull, England, United Kingdom