Field Support Representative
Fort Leonard Wood Missouri , Columbus Ohio
• Attended BETSS-C Certification Course specific to all sensor systems assigned to BETSS-C and RAID surveillance packages, (Cerberus, Ageon, Unattended Ground Sensors, Thermal Imagery, Ground Surveillance Radar, Closed Circuit Television, Command and Control Systems)• Was solely responsible for the Sensor Systems trained soldiers were assigned to• Provided small group training to soldiers and peers in operations and troubleshooting• Followed published doctrine involving safety to ensure work conducted was performed to customer standards• Repaired network and communications problems for Fiber Optic cabling, CAT 5, coax, and wireless transmission systems; Performed EtherNet Switch and Router configuration• Operate designated systems; installed and operated all sensor systems assigned to BETSS-C and RAID as outlined by the customer• Advised customer on the feasibility, functionality and capabilities of sensor systems• Performed preventive maintenance checks and services (PMCS) on each system and its components, IAW with the technical manual and training materials• Using published guides, analyzed systems to find faults and then articulated the precise problem to repair the system.• Documented incidents appropriately and forwarded to qualified supporting maintenance personnel as necessary• Knowledgeable in Army repair and reacquisition process of equipment that has been found faulty during PMC• Worked in conjunction with the customer on the ground to ensure all requirements for the Sensor Systems are met• Produced and reviewed technical documentation reflecting detailed knowledge of specific technical area.• Recommended measures to improve methods, performance, and quality of product or service, and suggested changes to increase efficiency.