Head Of Customer Experience
Partstech
AeroLeads people directory · profile
Tim Pell Email & Phone Number
Head of Customer Experience
at
PartsTech
1 work email found
@walmart.com
7 phones found area 509, 360, 206, and 714
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Experience
Location
Liberty Lake, Washington, United States
Who is Tim Pell? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Tim Pell is listed as Head of Customer Experience at PartsTech, based in Liberty Lake, Washington, United States. AeroLeads shows a work email signal at walmart.com, phone signal with area code 509, 360, 206, 714, and a matched LinkedIn profile for Tim Pell.
Tim Pell previously worked as Ridgeline High School Tennis Coach at Ridgeline High School and VP, Enterprise Customer Success at Commentsold. Tim Pell holds B.A., Social Science from Global Outreach Virtual Edu..
Company email context
Email format at PartsTech
This section adds company-level context without repeating Tim Pell's masked contact details.
{first}.{last}@walmart.com
86% confidence
AeroLeads found 1 current-domain work email signal for Tim Pell. Compare company email patterns before reaching out.
Profile bio
About Tim Pell
Experienced leader with a history of working in various industries. Skilled in Operations Management, Learning and Talent Development, Coaching, Team Building, Contact Centers, and Workforce Management. Strong operations professional with a degree in Social Science.
Listed skills include Training, Leadership Development, Customer Experience, Leadership, and 25 others.
Current workplace
Tim Pell's current company
Company context helps verify the profile and gives searchers a useful next step.
14 roles
Tim Pell work experience
A career timeline built from the work history available for this profile.
Ridgeline High School Tennis Coach
Current
Jan 2024 - Present
Head Of Customer Experience
Current
Partstech
Dec 2023 - Present
Vp, Enterprise Customer Success
Jun 2022 - Jul 2023
Vp Of Customer Onboarding
May 2022 - Jul 2023
Sr. Director, Marketplace Operations
Led Seller Support for Walmart Marketplace. Responsible for contact center operations, learning and development, seller onboarding, process improvement, seller account growth, and seller performance.
Sep 2020 - May 2022
Sr. Director, Learning And Development
Responsible for the analysis, design, development, implementation and evaluation of eCommerce learning solutions. Partnered with Sr. Leaders in operations and support functions to deliver process engineered standards to leaders and frontline associates throughout eCommerce network. Accountable for creation and execution of audit mechanisms to ensure.
Apr 2019 - Sep 2020
Director, Agency Services
Responsible for the overall efficiency and effectiveness of customer service provided to Safeco's independent agents throughout the U.S. Leveraged Lean principles for continuous improvement. Developed strategic priorities and business strategies at a site and national level. Collaborated with Training, Human Resources, Quality Assurance and other functions.
Mar 2016 - Mar 2019
Regional Manager, Cs Learning And Talent Development
- Led Customer Service network of regional Learning and Talent Development Specialists
- Ensured international Customer Service locations had learning and talent development strategies in place to grow regional leaders
- Created and implemented CS high potential program
- Engaged with senior leaders throughout the global network as a talent management partner to create succession planning strategies
- Supported CS locations throughout China, Japan, Europe, India, South Africa and Costa Rica
- Responsible for design and delivery of global learning and talent development programs
Aug 2015 - Mar 2016
Sr. Leadership Development Specialist
- Instructional design of leadership development programs
- Managed all aspects of creating and implementing leadership development programs including project mapping, communication strategies, and metrics
- Served as a consultant for worldwide customer service through needs assessments, training creation/delivery, and 1:1 sessions
- Collaborated with global team members to ensure consistency and standardization within leadership development
- Worked closely with senior members of leadership team to ensure all appropriate stakeholders are engaged and informed
- Acted as a formal mentor for team members across the company and assist with individualized action plans for career development
Jan 2013 - Aug 2015
Operations Manager
- Managed a team of 8-10 customer service managers and 150-200 customer service associates
- Led the training team and was responsible for new hire training and cross-functional training of associates
- Utilized data to drive operational changes to increase the overall customer experience
- Engaged in Lean/Six Sigma practices to reduce defects
- Conducted quarterly organizational leadership reviews and delivered annual reviews to customer service managers
- Interviewed and hired customer service managers, trainers, and team leads
May 2011 - Jan 2013
Team Manager
- Led and developed a team of 7 exempt customer care supervisors and 120 customer service representatives
- Conducted quarterly and yearly performance reviews for customer care supervisors
- Collaborated with quality and training department regarding ongoing training and development needs for business
- Assisted in the interviewing, hiring, and orientation of exempt and hourly employees
- Managed all resources to ensure maximum efficiency regarding staffing and utilization
Aug 2010 - May 2011
Customer Care Coach
- Managed the performance and productivity of a team of 15 customer service representatives
- Conducted performance reviews for team and ensured each representative had individualized development plans
- Analyzed performance trends to determine operational changes to ensure a stronger customer experience
- Held weekly 1:1 sessions with each one of my team members
- Ensured our team met/exceeded performance metrics related to the overall customer experience
- Addressed training and development needs of team
May 2009 - Aug 2010
Trainer/Senior Trainer
- Trained new hire curriculum
- Delivered continuing education courses to members of leadership
- Managed project team dedicating with the transition of new hires from training to the operation floor
- Responsible for the training of exempt trainers
- Partnered with all departments within contact center to increase effectiveness and productivity
Mar 2005 - May 2009
1 education record
Tim Pell education
-
Global Outreach Virtual Edu.
FAQ
Frequently asked questions about Tim Pell
Quick answers generated from the profile data available on this page.
What company does Tim Pell work for?
Tim Pell works for PartsTech.
What is Tim Pell's role at PartsTech?
Tim Pell is listed as Head of Customer Experience at PartsTech.
What is Tim Pell's email address?
AeroLeads has found 1 work email signal at @walmart.com for Tim Pell at PartsTech.
What is Tim Pell's phone number?
AeroLeads has found 7 phone signal(s) with area code 509, 360, 206, 714 for Tim Pell at PartsTech.
Where is Tim Pell based?
Tim Pell is based in Liberty Lake, Washington, United States while working with PartsTech.
What companies has Tim Pell worked for?
Tim Pell has worked for Partstech, Ridgeline High School, Commentsold, Walmart Ecommerce, and Safeco Insurance.
How can I contact Tim Pell?
You can use AeroLeads to view verified contact signals for Tim Pell at PartsTech, including work email, phone, and LinkedIn data when available.
What schools did Tim Pell attend?
Tim Pell holds B.A., Social Science from Global Outreach Virtual Edu..
What skills is Tim Pell known for?
Tim Pell is listed with skills including Training, Leadership Development, Customer Experience, Leadership, Call Centers, Performance Management, Team Leadership, and Customer Satisfaction.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial