Tim Phan Email & Phone Number

Canada

Oakville, Ontario

- Develop and implement globally aligned onboarding and training plans- Facilitate and oversee orientation sessions- Evaluate the effectiveness of training programs- Collaborate with HR Generalists, SMEs, in the design, development and delivery of content

Toronto, Canada Area

Program Development, Outreach, and Marketing• Manage online marketing, website, social media accounts and email campaigns, such as Google Ads, Facebook ads, Twitter, MailChimp, and others• Analyze, optimize, and report on successful online ad campaigns, as well as optimize and adjust campaigns and website analytics to improve web presence and website traffic based on demographics, ad copy, and visuals• Respond to phone and email inquiries, to provide parents, teachers, and other stakeholders information about program offerings and details• Planned and participated in community marketing and outreach events to build and maintain school and parent networks, partnerships and enhanced programming; traveled to multiple partner sites for outreach and program delivery.Program Coordination, Administration, and Operations• Administer, coordinate, and manage annual operating budget of $500,000+• Plan, coordinate, and execute community engagement programs such as in-school workshops, March Break and Summer camps, Saturday classes, for 2000+ children, teachers and parents• Coordinate and execute program session logistics, including parent/participant communication, room bookings, equipment and materials• Hire, train, and develop 15+ program instructors, materials assistants, office assistants, and other staffStudent Recruitment and Event Planning• Acted as interim student recruitment officer for the Faculty of Science, engaging with prospective students, parents, teachers, and faculty members to provide detailed information about programs and admission requirements• Organized, coordinated, and planned Fall Campus Day for the Faculty of Science, an open house event for York University Keele Campus, managing 80+ volunteers, faculty members, and staff• Traveled to various high schools to attend university and college fairs to provide program information, answer inquiries, and speak to prospective students and their parents about the Faculty of Science

Toronto, Canada Area

Facilitation• Facilitated and led 500+ hours of financial literacy workshops to 18,000+ high school and young adult students across the GTA; trained and mentored other facilitators.• Held conversations with RBC representatives following workshops about program’s value and future vision, and discussed possible content changes.Marketing• Promoted and marketed It All Adds Up program to 300+ schools and 1000+ teachers.• Led informational workshops and sessions for teachers during professional development days and seminars. Leadership• Presented program to stakeholders, including the RBC Director of Marketing, with qualitative feedback from teachers, students, and principals.• Trained facilitators in role, including on-boarding, marketing, facilitation, and best practices for external and internal communication.• Shared teaching techniques with other facilitators in Canada, Australia, and New Zealand and gained knowledge in other areas from colleagues.Content Development• Re-developed content for Canadian market.• Altered workshops for different time allotments and age groups, including 18 – 21 year old students.• Used industry leading behaviour change models and facilitation techniques to maintain high quality of workshops; reached Grandmaster Facilitator status (Karrikins Group).

Toronto, Canada Area

• Attended First Nations professional development workshop to learn and understand First Nations culture, ways of knowing, and knowledge sharing within First Nations community groups.• Collaborated with First Nations and indigenous workers to create culturally-connected content, syllabi, assignments, assessments, and curricula.• Created content for digital literacy, planning and proposal writing, and governance and leadership courses, and supported development of courses through online learning portal of Google Classroom.

Toronto, Canada Area

Curriculum Development, Delivery, and Assessment • Designed and delivered targeted Level 1, 2 and 3 curriculum, including literacy, numeracy, financial literacy, and general science, to adults aged 19 – 65 via small groups and one-on-one teaching.• Worked with program coordinators and instructors to implement literacy program.• Engaged students by teaching practical, current, and applicable material, fostering good discussions, researching suitable training resources and supports, and adapting teaching style for each student. • Assessed and evaluated students in accordance with LBS levels and Essential Skills.• Recruited, screened, trained and managed volunteer tutors in small group and one-to-one settings.• Maintained student files, tracked statistics, and provided program reports via paper and electronic tracking systems.Process Improvement and Administrative Tool Design• Improved efficiency and effectiveness of the interview and intake process for coordinators and program managers, which involved developing new intake documents after consulting with Intake and Program Manager, and redesigning forms and processes to improve branding, functionality, and data collection.• Designed and developed administrative tools for government report using MS Publisher and InDesign. Community Outreach• Planned and participated in community outreach to build and maintain referral networks, partnerships and enhanced programming; traveled to multiple partner sites for outreach and program delivery.• Connected learners to literacy and non-literacy services and resources within the community.

Toronto, Canada Area

Human Resources and Training• Screened 1000+ résumés/applications monthly, interviewed 100+ candidates, to hire, train and on-board tutor-mentor roster across the GTA• Innovated and developed new hiring processes through testing of new applications and technologies such as KiraTalent (video interview app), Skype, Calendly, etc.• Lead tutor professional development workshops and training and improved tutor morale by planning and implementing tutor appreciation eventsFranchise Training and Development• Trained and on-boarded new franchise partners through intensive 2 week courses, teaching franchise partners in daily operations, sale and marketing, and human resources• Coached, consulted, and provided support to 15+ franchise partners across the GTA, Winnipeg and Vancouver, and Australia territoriesCurriculum and Assessment Development • Developed and managed the creation of 1000+ math, language, and science worksheets and assessments for students in Ontario, British Columbia, Manitoba, and Australia. • Coordinated and facilitated a 6-week children’s science camp in partnership with Ronald McDonald House Toronto. Operations • Assessed and taught 200+ students aged 4 to 19 in science, math, biology, chemistry, and literacy. • Responded to inquiries, provided customer service, and ensured high quality of education and tutor-student relationships to families across the GTA• Managed and supported 100+ tutors across the GTA, providing curriculum and professional development support

Toronto

• Developed and planned curriculum, units, lessons, and activities• Implemented and instructed curriculum with campers aged 12-16• Assessed campers’ abilities and leadership qualities

Toronto, Canada Area

Certificate, Adult Learning & Development

Key courses: - Introduction to Adult Learning & Development - Online Learning Environments - Instructional Design - Needs Assessment.

Master Of Teaching, Secondary Education And Teaching

Activities and Societies: Master of Teaching Student Association Vice President Professional DevelopmentMaster of Teaching Research.

Bachelor’S Degree, Biochemistry, Human Biology, Psychology, Linguistics

Activities and Societies: University of Toronto Peer Tutoring Club