Tim Pie Email & Phone Number

Waddesdon, Gb

Nov 2015 – Present Interim Communications Manager/Director• Vesuvius plc, Group Communications Manager (Nov 2019 - Mar 2024): Leading the implementation of communications and engagement strategy and campaigns including major events, channel development and management and news generation across 40 markets.• O2, Change Communications Director (Dec 2018 – Nov 2019) Delivering strategic and tactical communications to support O2's digital transformation programme, Accelerate O2. This included delivering a range of communications materials through various channels, including events, management cascades, information updates, posters and online.• BrightHouse, Head of Internal Communications (Dec 2016 – Aug 2018): I managed internal communications to build engagement with a newly created business strategy, including a restructure and cultural change programme and new corporate values, a customer redress programme, GDPR and the annual engagement survey.• easyJet, Internal Communications Manager (Feb 2016 – Dec 2016) I worked primarily with the HR and IT leadership teams, developing and implementing internal communications and engagement strategies to support business objectives across the airline’s European operations. My work included managing communications for the launch of a Europe-wide HR system, Workday, the annual Europe-wide employee engagement survey and its results and a new HR strategy.• Intercontinental Hotels Group, Communications Director, Europe (Nov 2015 – Feb 2016): I joined Intercontinental Hotels Group on a short-term contract to review the operational framework for the European communications team, with specific focus on developing a Europe-wide internal communications strategy and plan.

London, United Kingdom

In this position I led all aspects of internal communications for the UK Bank’s 40,000 staff. I was a member of the UK Bank Senior Management Committee, advising the bank’s senior executives on all matters relating to internal communications strategy and practice. I also sat on the HSBC Global Communications Executive Committee, which set direction and policy for the communications function around the world. My key achievements included:• Developed “leader-led” communications approach for a major restructure that was used as model for change communications in other markets• Launch of a major cultural change programme based on “values-based leadership” and newly developed corporate values; delivered the highest ever rating of all communications/training.• Management of major events and road shows including a two day event for 3000 staff to launch the company values• Delivered coordinated and integrated communications support for marketing calendars, learning and development, performance management framework and sales programmes• Management of digital media channels and platforms including video production and intranet• Delivered global communications to UK audiences including various campaigns such as the rebranding of HSBC and the launch of the company’s newly developed mission and vision• Delivered the UK business news agenda and a complex calendar of business specific communications activity• Major incident and crisis communications including payment system failures, social media campaigns, major regulatory failures and compliance breaches

London, United Kingdom

This role was deputy to the Head of UK Communications, directing communications strategy, issues management and planning for HSBC’s UK banking operations across internal communications, media relations and public policy. I also directed the operations of the department, including budget and performance management. Key achievements in this role included:• Developing a new operating model for the UK Bank internal communications team that redefined the purpose of internal communications for the UK Bank, focussing on relationship management as well as operational support• Managing internal communications for UK financial results and several major issues and projects• Developing a sophisticated internal communications calendar and planning cycle including measurement and reportingFor the first half of 2011, I also led internal communications for the bank’s personal finance business, leading a team of 20 to deliver a wide range of communications in support of the business unit, ranging from a weekly television programme, face-to-face line manager briefing materials and content for various intranets.

London, United Kingdom

In this role, I managed media relations for most aspects of HSBC’s UK business, covering personal finance, customer services and the branch network, as well as the general operations of the UK bank. The role had seven direct reports including four regional public relations managers and PR agency support for campaigns. While this was a media relations position, I also led overall communications planning on a range of issues and projects, a series of redundancy announcements and the bank’s position on the overdraft charging issue.

London, United Kingdom And Sydney, Australia

As Head of External Relations for the NAB Group’s European operations, I managed a large team covering media relations, investor relations, CSR, government relations and community affairs.

London, United Kingdom

In this role I managed internal and external communications and brand development and marketing communications for the Wealth Management Division including brochures, customer communications and fund reports; developing and managing internet content.

Sydney, Australia

In this role I was responsible for internal communications, media relations and corporate sustainability for the division. This included managing communications to integrate MLC and the National’s wealth management operations, a major change management programme involving the development of the business’ vision/values and broad business plans for a combined business employing more than 6000 staff.

Sydney, Australia

In this role I managed internal communications, media relations and CSR for MLC, a leading Australian wealth management company. Responsibilities included managing communications for a variety of projects, coordinating the work of the external public relations agency, media training and the production of newsletters and internal magazines and corporate videos. MLC was acquired by the National Australia Bank in November 2000 and I was promoted to lead communications for the integrated wealth management business.

Previous Experience in AustraliaMy career began as a journalist and I worked with two major daily newspapers before moving into business communications. This experience included professional services, government, public relations consultancy, and several positions with major Australia financial services brands. These included the National Australia Bank, where I was Head of Communications for the Australian Wealth Management division, before transferring to the UK to lead communications in the European Wealth Management division.

Journalism Cadetship/Apprenticeship, Journalism

This was a formally accredited journalism apprenticeship covering all aspects of media and news, providing on-the-job training.

Higher School Certificate, A Level Equivalents: English, French, Economics, Modern History, Geography, Tertiary Entrance Score Of 975 Out Of Possible 990