Tim Pitt Email & Phone Number

Develop and establishment of the Voice of the Customer Program.Lead and influence improvements projects and initiatives responding to customer feedback and needs.Monitor and report on customer trends and sentiment at service, program and organisation level.

Develop and establishment of an Enterprise Project Management Office within EACH.Management of organisation wide projects including service establishment, transition and closure (eg NDIS transition, establishment of NDIA Partner in the Community Program).

Manage and coordinate marketing and development of key relationships for EACH Disability Services, Older Adult Services and EACH Employment.Contribute to EACH – Participation & Choice promotion and organisational representation in marketing campaigns and representation at appropriate forums and community eventsImplement and monitor marketing plans with all programs within EACH - Participation & Choice.

Manage and coordinate the Employer Liaison team throughout Melbourne.Implement marketing campaigns targeting employers on both local and regional levels.Contribute to EACH Employment promotion and organisational representation in marketing campaigns and representation at appropriate forums and community eventsMonitoring to ensure staff KPI’s are met

Managing team of Employment Case ManagerMonitoring to ensure staff KPI’s are metEnsuring placements and employment outcomes are in line with DEEWR Contract requirementsEnsuring site and program budgets are adhered tooSeeing to safe work practices within the Bond St site -including all maintenance being handled effectively

Managing financial and program performance of Maroondah RegionManaging Team Leaders and Employer Liaisons to drive performance in Maroondah RegionMonitoring to ensure staff KPI’s are metSeeing to safe work practices within the Boronia site -including all maintenance being handled effectively

Marketing of clients to suitable long term employment opportunitiesPromoting EACH Employment as an attractive employment service to potential employersEducing employers about disability in the work placeEmployment Case Management of clients with varying disabilities and barriers to employmentRegularly surpassing monthly KPI targets