Manage the strategic goals and long term roadmap for the global administration of domains, website and application compliance. Work with cross-functional global teams to develop, monitor and administer the compliance policy relating to PCI, SOX, ADA, WGAC and PII for multiple thousands of domains. Work with vendors on domain registration, zone files and more.

Lead and control all technical and operational facets of digital and onsite technologies with an aim to achieve shared vision and optimums. Provide expert consultancy services on digital ad properties, ticketing, and marketing initiatives covering digital advertising, analytics, lead generation, and customer journeys as well as RFID, NFC platforms. Skillfully manage the overall project’s functions according to organizational guidelines.• Organized training session on data layer objects for competent team in order to build social marketing campaigns faster.• Spearheaded build of training documentation for five different roles of temporary labor.• Grew a team up to 120 temporary staff members for one week.

Technical Project Manager for mobile payments, RFID technologies and data analytics. Responsible for the overall management of large-scale application integrations and implementation projects for some of the world's largest sporting (MLB, NFL, NCAA and more) teams, live events and public activities. Manage scope, timelines, requirement gathering and massaging, testing and deployment. Lead Project Manager of multiple concurrent projects, working closely with technology, product, account management, customer success and client teams to successfully deliver complex hardware and software solutions.

Technical Project Manager in the Professional Services team. Responsible for the overall management of large scale Real Time Location Solutions (RTLS) implementation projects for the country’s leading healthcare organizations. Lead Project Manager of multiple concurrent projects, working with a supporting team of configuration, education and consulting teams to successfully deliver complex hardware and software solutions in the healthcare industry.

Providing counseling to some of the best small businesses in Northern Michigan. We guide and assist medium to small businesses in creating business plans, provide market research and other services to assist in finding capital and business justifications to grow footprint, revenue and employees.

Devised and executed robust strategies for integrations into TicketWeb e-comm and marketing solutions. Worked with agile/scrum teams in a challenging environment; served as a product owner. Identified internal and client needs as well as located opportunities and institutionalized product roadmap for TicketWeb marketing platforms, email marketing (SFMC), hosted client websites, and Wordpress plugins/themes. Steered requirements gathering and documentation for TicketWeb marketing integrations; APIs, Mobile apps covering Google, NFC/RF/Bluetooth, GTM, and Facebook pixel data layer objects. Directed a top performing team consisted of 10 contractors and three internal staff. Used user stories, independent research, and ROI as key factors to create cases for development. Led following platforms including Facebook Ads, Google (Ads, analytics, data studio, docs, sheets, tag manager, and presentation), Salesforce, Salesforce Marketing Cloud, Jira/Confluence, Trello, Tableau, Slack, Office 365, WordPress, and Cognos. Delivered consultancy services on TicketWeb core e-comm platform and roadmap.• Drove transition to new email marketing solution for clients that improve 20% subscriber growth year over year ranging from 2011 to 2017.• Consistently accelerated 20% growth YOY with ROI focused products; maintained client marketing properties for 100+ clients.• Boosted 14% sales revenue year over year from 2014-2018; set up Wordpress plugin.

Accomplished bottom-line results via collaboration with senior team members to create the product vision and roadmap for e-commerce platform. Scheduled interviews with users to document user-story based requirements with a strong focus on functionality, security, stability, and productivity. Evaluated internal and client requirements as well as determined opportunities for Ticketfly platform. Served as a UI/UEX expert and designer. Established key documents and deployment plan while conducting final QA.• Managed software development to be able to sell concert tickets for music festivals for 25K+ attendees.

• As a team, convert a software platform completely written in German for operations in the UK into a North American based operation in English. • The primary voice for the development efforts, own the operational product roadmap and advocate for the Live Nation call center and fulfillment teams with senior management.• Primary requirements collector and writer for call center and fulfillment platforms by interviewing internal staff, clients and fans (customers).• Part of the team that reviews and maintains PCI compliance.• Project Manage the development effort for the “back up” e-comm ticketing system in the event that the primary system didn’t complete it’s 12-month integration effort.

• Primary industry veteran and product expert on all Musictoday ticketing internal, client facing and customer platforms. • Part of senior team and act as the voice to advocate on clients behalf for product priorities.• Primary user story based requirements producer using industry experience and client feedback and interviews.• Primary UI designer.• Works well in traditional and agile environments.• Project Manager for major ticketing client festival and special projects including “A Concert for Virginia Tech” (a free Dave Matthews Band concert for 50,000 attendees), Ultra Music Festival, Langerado and the AT&T National and Target World Challenge, both PGA golf tournaments produced by Tiger Woods Foundation.