Tim Remick Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

- Maintain a detailed understanding of the order processes, requirements and administrative needs to facilitate sales growth.- Create and maintain a comprehensive log of all open shipments and status of each required deliverable.- Organize and deliver paperwork (invoices, packing lists, shipping docs, etc.) to customers.- Follow up communication through delivery to ensure customers are fully apprised of order/shipment expectations.- support sales team with entering and vetting orders, making sure all orders meet required parameters and necessary information is entered for smooth hand-off to supply chain.- Monitor open-order reports to ensure products are fulfilled in a strategic and timely manner from multiple distribution locations.- Help sales team maintain customer contact and data accuracy in ERP/CRM system.- Identify process improvements to simplify both internal and external flow of information.- Promote a high level of customer satisfaction through superior service.

San Diego, California, United States

- Response to customer and consumer questions related to products, warranty claims, and more.- Be the first point of contact for all product-related questions.- Provide excellent customer service through phone, email, chat, etc. in timely and accurate manner.- Analyze customer complaints and provide appropriate corrective actions.- Assist directly or route customer to the appropriate personnel for assistance.- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.- Track, follow up and resolve customer's outstanding issues in a timely fashion.- prepare documentation and reports on routine customer correspondence for future reference purpose.- Develop and maintain in-depth product knowledge for all product lines.- Conduct customer surveys about the company's service to obtain feedback.- Communicate customer feedback to technical and marketing teams to develop processes for better serving customers.- Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

San Diego, California, United States

Main responsibilities include Assisting customers with their Bike-related questions and guiding them along the process to making the best possible purchase, based off their spec by providing expert advice on the products they were looking to purchase.

Professional Mountain Biker from 2013 - Present- Competing at events on the local, regional, national & International level.- experience with representing brands using social & Digital Media.

Greater San Diego Area

- Co-managed set-up & execution of KTM & Husqvarna USA Contingency program- Co-managed micro sites for each respective Contingency Program.- Maintained consistent communication with promoters regarding retrieval of series schedules, class lists and event results to ensure they are being submitted on time and in the correct formats.- Communicated regularly with athletes, dealers and promoters on payout claims, questions, concerns.- Weekly & Monthly Reporting of program progress sent to KTM & Husqvarna.- Assisted in Developing, documenting and optimizing best practices with our contingency team in order to create a more sound operating structure to the program.- Worked with software development team to fix any system bugs or site errors.

San Diego, Ca

- Delivered monthly & annual sponsorship reporting for the Monster Army Athlete Development Program. Overall Athlete Performances among our roster, as well as to measure the program's Marketing impact in the social media arenas. - Responsible for event Setup and results Collection for Monster Army "paid-to-podium" contingency events.- Helped organize schedules of contingency events for approval by Monster Energy.- Managed and resolved athlete support claims with athlete orders and accounts.- Assisted in maintaining functionality of Monster Army platform and assist with fixing any bugs/errors found on the site and online store.- Delivered Minor Consultation for MTB athlete selection, based on my first-hand knowledge of the young talent that was present in the sport at that point in time.- Made Content updates to the micro-site on a daily and weekly basis.

Solana Beach, Ca

- Managed overall Performance and Marketing impact of Program, in conjunction with the head of the program at Monster Energy, Chris Stumbles.- Managed "Paid-to-podium" Contingency program, ensuring that all event results were uploaded and that all awards were properly assigned and redeemed correctly.- Managed Micro-site and online store, keeping track of inventory and store operations, as well as making sure all athlete discount codes were working as intended.- Created and sent out Sponsorship reporting on program performance as well as specialized reporting on Monster Army's social media Channels and all athletes on the MA Roster.- Assisted in athlete selection during the application period for the program, mainly on the MTB side of the program.- Curated Content for the program's micro-site and social media channels on a daily and weekly basis, while also scheduling around high-profile events that our athletes would compete at. content types ranged from interviews, Athlete showcases, event recaps and Blog entries.

Del Mar, Ca

Busser and Food Runner at Pacifica Del Mar, located in Del Mar, CA.

Bachelor Of Arts (B.A.), Economics

Marketing

Education record