Tim Ritchie Email & Phone Number

Operational Efficiency: I can help you improve critical processes to reduce waste and rework. When you do this well, you empower your people to spend more time creating value for customers instead of wasting precious time climbing over built-in hurdles. People Strategy: Is your biggest worry trying to find (and retain!) enough good people to keep up with increasing demand? Are you losing top talent to competitors? In a tight labour market, defining and executing a solid People Strategy will help you reduce unplanned turnover, increase your ability to fill critical roles from within and create a workplace culture that people feel connected to and passionate about.Safety Culture: Is your corporate safety program based on compliance and CYA? Your people, and your stakeholders, deserve better. I can help you create a safety culture where your people are actively engaged in driving continuous improvement in safety RESULTS. Please reach out if you have a potential project you want to discuss or if you just want to catch up for a coffee. I would love to hear from you.Message me on LinkedIn or email tim@tmrbas.com

► Identified an emerging trend in the family entertainment marketplace and co-founded an innovative start-up offering a unique combination of challenges and attractions. Directed all aspects of: concept development, financing, lease negotiation, facility layout, equipment RFP process, systems development, job profiles, hiring and onboarding 100 staff, and operations management.► Provided the strategic leadership needed to arrive at a cash flow positive position within 4 months of opening, maintaining positive EBITDA in 11/12 quarters pre-COVID. Successfully reduced admin time by 75% by designing and developing a Scheduling to Payroll interface.► Led the recruitment, training, and development of a highly engaged workforce with an industry leading retention rate in a sector characterized by high staff turnover.► Successfully built a business that delivered a premium guest experience and became a respected brand in the community while averaging 4.6 stars from 1000+ Google reviews.► Designed, sourced, and installed millions of dollars in equipment and leasehold improvements. ► Developed and implemented industry leading safety processes and systems to record incidents, severity, and to drive continuous improvement.► Led the design and roll-out of all processes and systems, including: point of sale, equipment inspections, safety reporting, accounting, employee scheduling, payroll, and day end close.

Houston, Texas, Us

► Led a major initiative to integrate systems, physical locations, business processes, compensation and benefit programs, support services, customer service and pricing in a complex post-takeover environment while minimizing disruption to customers and employees. ► Successfully merged two existing distribution centres on separate ERP systems with zero downtime and minimal disruption to the branch network or customer base.

► Led an elite team of cross-functional professionals to improve the execution of corporate strategies across the organization. ► Increased profitability and improved branch efficiency by increasing utilization of a new centralized service model which grew by $20M in 2 years. ► Generated a sustained $5M reduction in working capital requirements by increasing branch billing velocity by 20% in 6 months. Coordinated the return of $3.4M in branch surplus to Distribution Centre for redeployment. ► Dramatically reduced administrative effort and cycle time by implementing an automated document transmission system with key vendors which eliminated duplicate handling of documents.

► Provided strategic direction, organizational discipline, and leadership for multiple sales teams with a combined revenue budget of $400M. Outperformed market activity in top line revenue while maintaining or increasing gross profit margins.► Acquired two new alliance accounts by developing and implementing a target customer sales program generating incremental revenue of 20+ million dollars per year.► Maintained 100% retention rate for existing alliance accounts in an intensely competitive market and coordinated the successful conversion of the two largest customers following the acquisition of a competitor’s branch network.► Provided executive support for brand development and the redesign of corporate communication materials.► Designed and implemented financial analysis for sales proposals and price changes. Ensured customer proposals were designed to meet profitability targets and manage corporate risks.

► Led distribution centre replacement project from lease negotiation to facility move. Design, build and relocation into custom designed, 130,000 square foot facility was completed on-time, on-budget, with zero safety incidents and with minimal business interruption.► Directly involved in the design, development, and delivery of a training program to improve workplace communication and LEAN process design for 475 people. The program improved workplace productivity and employee engagement.

► Promoted into the role of Vice President, Operations at a time when the company was on the brink of bankruptcy. Tasked with driving profitability and ensuring sustainability of the company’s operations, including the network of 40+ branches, distribution centre, and information technology department.► Increased the contribution margin of the distribution business through significant improvement in customer service metrics and coordinated sales efforts which yielded market share expansion, gross margin improvement, and increased operational efficiency. ► Revolutionized the way large orders were handled by the company by establishing a centralized project fulfillment team and supporting IT processes. Designed and implemented new pricing structure to incentivize customers to use the new fulfillment channel.► Played a key role in securing and retaining key alliance customers which contributed to 120% growth in revenue from 2002 to 2005. Led a companywide change management initiative to implement an internally developed Performance Management System for addressing customer feedback. ► Implemented a combination of systemic and behavioral changes to pricing which resulted in a 25% improvement in gross profit margins. ► Increased operational efficiency and improved customer service by identifying and coordinating the development and implementation of numerous IT / process improvements.► Improved capability of existing managers and increased number of positions filled by internal candidates by supporting the design and implementation of a comprehensive branch manager training program.

Master Of Business Administration (Mba)

Bachelor Of Arts (Ba), Economics