Tim Ritchie Email & Phone Number

Melbourne Airport, Victoria, Australia

• Leading the Airport Control team and enabling them with the right procedures and equipment to do their roles safely and effectively • Accountable for the key performance outcomes for team members performing the Airport Movement Co-ordinator (AMCO), Day of Operations Planning (DOPs), Disruption Co-ordination and Flight Close functions. • Leading, coaching and supporting the Airport Movement Co-ordinators team members, Disrupt Co-ordinators and Flight Close team members• Providing… Show more • Leading the Airport Control team and enabling them with the right procedures and equipment to do their roles safely and effectively • Accountable for the key performance outcomes for team members performing the Airport Movement Co-ordinator (AMCO), Day of Operations Planning (DOPs), Disruption Co-ordination and Flight Close functions. • Leading, coaching and supporting the Airport Movement Co-ordinators team members, Disrupt Co-ordinators and Flight Close team members• Providing support to GS and AS Leaders and frontline teams. • Ensuring the team delivers efficient and timely forward planning and resource allocations• Overseeing sourcing of and allocation of personnel and equipment, positioning of aircraft • Coordinating and disseminating information to internal and external parties, ie) Catering, Ramp/Airside/Guest Service Leaders, Shell re-fuelers, Airport Standards, Partner Airlines, Melbourne Airport, Aerobridge maintenance other VA ports across the network• Making recommendations to Leaders around service recovery and ADHOC coverage options to ensure service delivery and safety outcomes are achieved • Proactively creating and implementing strategies to increase on-time performance for the port • Ensuring that any delays are coded correctly and accountability has been allocated appropriately• Utilising my strong understanding of airport operations and key airport regulatory and operational stakeholders, in addition to knowledge of resource planning capability for a large workforce• A person of integrity with highly developed supervisor capacity and ability including• Developing relationships and team building • High level adaptability, ability to apply sound judgement and reasoning, ability to effectively time lead and prioritise tasks. Show less

Melbourne Airport, Victoria, Australia

• Maintaining a high level of operational situational awareness to ensure safety, service delivery, team working and on time performance is achieved • Ensure the safety of guests, team members and company equipment and property by ensuring that standard procedures are rigorously adhered to • Understanding and utilising advanced computer software packages as required • Maintain in-depth knowledge of compensation guidelines and other policies related to disruption handling and service… Show more • Maintaining a high level of operational situational awareness to ensure safety, service delivery, team working and on time performance is achieved • Ensure the safety of guests, team members and company equipment and property by ensuring that standard procedures are rigorously adhered to • Understanding and utilising advanced computer software packages as required • Maintain in-depth knowledge of compensation guidelines and other policies related to disruption handling and service recovery • Be the main point of coordination for local airport disruption response • Liaise closely with Customer Disrupt Services (CDS) and other areas to raise local issues and receive/interpret recovery information to action in the local port • Rapidly disseminate information to internal and external stakeholders involved in disruption recovery • Monitor and re-book guests who may miss their flight connections • Trouble-shoot complex recovery situations • Source and book hotel rooms and transport for guests • Create and disseminate reports (and recommendations where appropriate) related to work roles • Regularly communicate and escalate operational relevant information to supervisors so that shift performance is maximised. • Formulate and trouble-shoot recovery options based on guest numbers and connections, revenue, schedule integrity, and other wider strategic issues • Be proactive in assessment, implementation and coordination of disrupt management plan • Coordinate baggage of disrupted guests with ramp and guest services team members. • Facilitate the handling of other airlines disrupted guests where required • Understand and ensure all KRA`s for service delivery are met• Ensure grooming and uniform standards are maintained in line with the look book. • Provide technical/procedural and advice to team members. • Communicate regularly with team members and supervisors • Co-ordinate a team of people in area of responsibility Show less

Melbourne Airport, Victoria, Australia

• Overseeing and maintaining on time performance using the departure control operating system advanced functions. • Revenue management duties• Protecting the integrity of Business Class product, including onward monitoring of VIP’s and Executives travelling around the network. • Monitoring staff who are checking in, ensuring they are allocating correct seating and following guidelines for all Special Service Requests made by guests.• Overseeing staff engaged in the check in and… Show more • Overseeing and maintaining on time performance using the departure control operating system advanced functions. • Revenue management duties• Protecting the integrity of Business Class product, including onward monitoring of VIP’s and Executives travelling around the network. • Monitoring staff who are checking in, ensuring they are allocating correct seating and following guidelines for all Special Service Requests made by guests.• Overseeing staff engaged in the check in and boarding process and ensuring that OTP and safety is maintained at all times.• Reporting on controllable and uncontrollable delays.• Dealing with operational issues and questions from both guests and staff, whilst resolving any conflict that may arise discreetly and professionally.• Delivering all job competencies, whilst ensuring all guests and fellow staff are supported.• Maintaining high standards Virgin Australia portray as a brand. Show less

Melbourne, Australia

1 Plenty Road, Preston, Vic 3072