Working with companies to identify areas for improvement. To plan and implement change, including GDPR. Assessing graph databases for implementation and Master Data Management (MDM). Advising on legal artificial intelligence (AI) software.Senior Project/Programme Manager with a strong record of delivering successful outcomes over 30 years. Qualified at practitioner level in PRINCE2, AgilePM(DSDM) and GDPR. Extensive business knowledge backed up by MBA from London Business SchoolStrategic / Department Management - Worked directly at board level - Introduced project methodology and demonstrated it in action leading multiple projects across the business. - Recruited and managed Project Managers and Business Analysts - Defined multiple projects into manageable programmes aligned with business priorities - Advised on enterprise and solutions architecture - Worked closely with business departments to design and implement business process changesGDPR ExperienceMajor project implementation of retail customer data management - Complete redesign incorporating GDPR and PECR requirements - Selection and implementation of MDM to create unique customer records - Selection and implementation of CRM to manage customer data - Selection and implementation of marketing suite - Integration of new software with existing systems eg POS and web portal. - Integration with external services such as TPS and MPS.- Redesigned business processes to meet the new responsibilitiesProject Management - Selected and installed software covering CRM, Purchase to Pay, Master Data Management, Omnichannel marketing, telematics and mobile workforce management - Developed internal systems covering Supply Chain, Finance, HR and Talent managementBusiness Outcomes (sample) - Reduction in customer service response time from 48 hours to 2 hours - Identification of 3.5 million unique customers - Efficiency improvements of 20% within supply chain - Reduction in business expenses by £5million - Business growth from startup to over 100 staff in 2 years without system changes - Business restructuring to reduce staff by 40%
Listed skills include Change Management, Project Management, Analysis, Business Transformation, and 25 others.