Business Control Specialist
Plano, Texas
Held a variety of positions in business control, accounting, billing, and commercial and residential loan servicing. • Initiated risk and control self-assessment activities that identified high-risk processes and worked with business partners to implement mitigating controls to minimize risk.• Partnered with technology to enhance quality assurance test questions that improved notary and signer performance metrics. Collaborated frequently with risk and compliance partners to ensure adherence to policy guidelines.• Managed a portfolio of commercial real estate loans which included analyzing borrower credit quality, financial statements, loan agreements and property operating performance. Presented new funding requests to senior management. • Improved operational procedures by creating new documentation, rewriting existing procedures to better align with the process, and developing supplementary process flow maps.• Serviced commercial loans by assisting clients with the funding of draw requests, processing escrow reserve and holdback disbursements, and reconciling borrower documentation and construction completion schedules.• Extracted data from multiple databases using SQL and Access to achieve billing reconciliation and statistical analysis. • Managed and updated the business continuity plan and conducted periodic testing of plan recovery requirements. • Assisted business leaders in preparations for regulatory exams and audits for the front line units and related areas.• Processed and reconciled daily billing transactions from the ordering system to accounts receivable system. • Audited loan servicing system; identified and corrected errors with amortization schedules, loan balances and interest rates.• Promoted to Team Leader of Loan Servicing; managed and trained staff to make corrections on loan servicing system.
