Tim Roberts Email & Phone Number

Brighton And Hove, England, United Kingdom

• IME Project ManagerThe IT Project Manager is responsible for managing both IT projects and IT work streams within business projects. The PM will ensure that such projects / work streams are managed in an effective.
• Rebuilt the IT relationship with the business and central government customer over 2011/2012.
• Relationship and stakeholder management at European and North American executive level as well as a senior external customer level.
• Introduced structured projects & governance model.
• Project assurance & health checks
• Raise and promoted awareness of the IT needs for the customer contract with senior IT management.

• Specific Responsibilities:To work with the Delivery Manager and Project Executive to deliver an effective, cohesive Natural England contribution taking the project to Gateway One, including:
• Negotiating with partner organisations to secure appropriate agreement over the requirements - Represent Natural England’s interests at relevant federated meetings and workshops where necessary.
• Considering future change in business processes and culture to ensure that the full potential of the project is realised - Capture and produce business requirements including the developing of; use cases, usage.
• Advise Natural England on the most suitable implementation of SharePoint based on current and intended ways of working - Identification of required business change and new ways of working, suggest how SharePoint.
• Coordinating IBM input into the project where it directly impacts Natural England.
• Set out a clear path for the delivery of the project, ensuring and maintaining a clear project plan - Maintain and manage the SharePoint 2010 Development Project delivery plan.

• IT Project Manager - multiple project, application development and infrastructure. Oracle and Microsoft.The ISG Project Manager is responsible for running projects on a day-to-day basis on behalf of the client, project.
• Ensuring assigned projects are initiated and managed in accordance with ISG Project Standards, Prince2 and DSDM methodologies.
• Take on and manage multiple projects ranging from; applications development/implementation, infrastructure to the procurement of managed services across a variety of business domains.
• Production of all project governance and control documentation i.e. PID, Highlight and exception reports, Product Documentation etc.
• Planning and estimating of delivery stages and ensuring buy in and commitment from respective delivery team managers.
• Financial tracking and reporting of the project expenditure against the agreed budget.

• IT Project Manager within the; Knowledge Management, Corporate Services and Infrastructure & Investments areas - multiple projects; application development, COTS and infrastructure implementation. Oracle and Microsoft..
• Working for Information Management within the infrastructure investment delivery unit, this delivery unit is responsible for delivering IT solutions to the following major programmes:-
• Thameslink (£7.7b), Crossrail (£16b), Kings Cross, Estates Design Group, Modular Switches and Crossings, Birmingham New Street, GSM-R, FTN and Stamp.
• Delivery of IT solutions was completed under the governance of the IM lifecycle which is based around the GRIP project lifecycle and the V engineering lifecycle. The lifecycle was heavily business case driven; at the.
• Identification of Capex and Opex project costs, reporting upon progress to multiple stakeholders and senior management.
• Management reporting against the financials such as cost of work done (COWD) and variance reporting of actual verses estimated.

Customer facing service delivery role responsible for operational SLM for corporate services; HR, Finance, Legal, Regulatory Affairs, Corporate Affairs, Corporate Audit.The Client Services Manager is responsible for business service related issues and primarily focuses on the delivery of quality IT services to the Network Rail Business. The CSM acts as a.

The role of Desktop Services Management was to manage the relationship with Unisys within the confines of the service contract, the contract providing approximately £50m revenue to Unisys annually. Specifically, ensuring compliance to the agreed service levels and service elements within the contract. Because of the nature of the services out sourced the.

The Relationship Manager’s role is customer focused and forms the focal point for Railtrack Information Systems (RTIS) relationship management providing the critical link between the business and RTIS. Thus, the RM is not only responsible for representing RTIS when with the customer, but must also represent the Customer’s business and requirements back.

Manage the delivery of a comprehensive IS support service Desktop & Server, LAN & WAN to agreed service levels through the East Anglia Region (approximately 1500 users). In line with the IT strategy, provide customer service perspective/focus for service teams and ensure customer satisfaction through oversight of relationships between:a) Customers and.

Ensure the delivery of a comprehensive desktop support service to Citibank staff that had been migrated to the ‘Global Office’ environment – NT4.0 workstations with Novell 4.11 on the back end.Management of the second line applications and hardware support organisation for Cash Management and Syndication business areas. Management of 20 support analysts.

Co-ordination of the Desktop migration phase of the project and deployment staff (up to 40 Engineers during some of the project phases). Provide point of escalation for customer and ensure operational standards and practises are complied with. Manage Work orders utilising large teams of Engineers 40+ on a £14m rollout. Responsibility included the detailed.

• Assist in the management of the technology infrastructure in the Global Service Centre based out of Dublin.Responsibilities
• Maintain positive relationships with business units and key individuals including executives to ensure any requirements were dealt with in an effective manner.
• Ensure the issues raised locally within CGTI are progressed and that the customer is kept informed of developments.
• Control administration of local changes in accordance with request from the Technical team. Monitor and report on progress in line with Central Change Management Process.
• Supervise the local service centre’s budget for consumable items and expenditure. Report on spends against budget targets.
• Liaise with suppliers of PC hardware.