Tim Roberts Email & Phone Number

Brighton And Hove, England, United Kingdom

IME Project ManagerThe IT Project Manager is responsible for managing both IT projects and IT work streams within business projects. The PM will ensure that such projects / work streams are managed in an effective manner, to address the approved project objectives and requirements, to time and within budget. Demonstrating excellent teamwork is essential to ensure that engagement models are followed and all relevant parties are updated on project progress regularly. The IT Project Manager will also represent the project and project team to the project board, senior IM management, and other key stakeholders.Achievements:• Rebuilt the IT relationship with the business and central government customer over 2011/2012.• Relationship and stakeholder management at European and North American executive level as well as a senior external customer level.• Introduced structured projects & governance model.• Project assurance & health checks• Raise and promoted awareness of the IT needs for the customer contract with senior IT management.• Forged relationship with the US delivery teams.Project Managed/orchestrated for central government customer:• IL2/3 data security & Legacy Records Management replacement Project (8 legacy systems into new IBM File Net/Kofax solution). • Citrix secure hosting project.• File Net migration project/legacy systems decommissioning.• Citrix DR Platform and Exercise.• IBM CMOD DR Platform and Exercise.• Legacy repository migration project• Government Risk Management Accreditation (RMADS)Other Achievements• Contribution to IT Project life cycle and project risk framework.• Central government customer Data Migration work stream – definition and planning.• SKRAP/SEG project: Global alignment on SAP Business Objects and reuse of IMNA licences

Specific Responsibilities:To work with the Delivery Manager and Project Executive to deliver an effective, cohesive Natural England contribution taking the project to Gateway One, including:• Negotiating with partner organisations to secure appropriate agreement over the requirements - Represent Natural England’s interests at relevant federated meetings and workshops where necessary.• Considering future change in business processes and culture to ensure that the full potential of the project is realised - Capture and produce business requirements including the developing of; use cases, usage scenarios, process flows and functional requirements.• Advise Natural England on the most suitable implementation of SharePoint based on current and intended ways of working - Identification of required business change and new ways of working, suggest how SharePoint functionality may be best exploited• Coordinating IBM input into the project where it directly impacts Natural England.• Set out a clear path for the delivery of the project, ensuring and maintaining a clear project plan - Maintain and manage the SharePoint 2010 Development Project delivery plan.• Develop a clear resourcing plan with the Principal Specialist and Delivery Manager and deploy resources and knowledge in line with this.• Support the use of high quality project design to enable the most efficient and effective delivery of the project and clearly itemise the benefit for Natural England - Review and input to; SharePoint 2010 technical design, SP2007/2010 technical gap analysis in conjunction with Microsoft Consulting, SharePoint 2007 to 2010 migration plan.• Ensure conformity with Natural England business processes (for instance procurement, project management, e-enabling contract)• Maintain robust communication with internal Natural England teams and with external Network partners - Deliver regular project updates and communications.

IT Project Manager - multiple project, application development and infrastructure. Oracle and Microsoft.The ISG Project Manager is responsible for running projects on a day-to-day basis on behalf of the client, project board, funding organisation or other designated bodies. Specific responsibilities:• Ensuring assigned projects are initiated and managed in accordance with ISG Project Standards, Prince2 and DSDM methodologies.• Take on and manage multiple projects ranging from; applications development/implementation, infrastructure to the procurement of managed services across a variety of business domains. • Production of all project governance and control documentation i.e. PID, Highlight and exception reports, Product Documentation etc.• Planning and estimating of delivery stages and ensuring buy in and commitment from respective delivery team managers.• Financial tracking and reporting of the project expenditure against the agreed budget.• During delivery; execution of the Risks, Issues and Change Management processes.• Facilitate workshops associated with the scoping, planning and delivery of assigned projects.• The Project Manager is required to have sufficient experience in order to exercise a wide degree of creativity in performing this role.

IT Project Manager within the; Knowledge Management, Corporate Services and Infrastructure & Investments areas - multiple projects; application development, COTS and infrastructure implementation. Oracle and Microsoft. - full SharePoint 2007 implementation and enhancements.Responsibe for the delivery of IM projects (IS and IT deliverables of a Network Rail business project) including feasibility studies, project planning, budgeting, resource management (financial and personnel), management of third party suppliers and ongoing attainment of project goals• Working for Information Management within the infrastructure investment delivery unit, this delivery unit is responsible for delivering IT solutions to the following major programmes:-• Thameslink (£7.7b), Crossrail (£16b), Kings Cross, Estates Design Group, Modular Switches and Crossings, Birmingham New Street, GSM-R, FTN and Stamp.• Delivery of IT solutions was completed under the governance of the IM lifecycle which is based around the GRIP project lifecycle and the V engineering lifecycle. The lifecycle was heavily business case driven; at the end of each stage of a Project the business case would be reviewed and if valid the project would then receive funding to progress.• Identification of Capex and Opex project costs, reporting upon progress to multiple stakeholders and senior management.• Management reporting against the financials such as cost of work done (COWD) and variance reporting of actual verses estimated.• Direct and manage System Integrators (SI) via the SI’s own Project Manager, to deliver required products to time, cost and quality. Take appropriate action if any of these parameters are at risk.

Customer facing service delivery role responsible for operational SLM for corporate services; HR, Finance, Legal, Regulatory Affairs, Corporate Affairs, Corporate Audit.The Client Services Manager is responsible for business service related issues and primarily focuses on the delivery of quality IT services to the Network Rail Business. The CSM acts as a single point of contact managing all components of all IS&T services to ensure that customers receive the services they require within agreed service levels.

The role of Desktop Services Management was to manage the relationship with Unisys within the confines of the service contract, the contract providing approximately £50m revenue to Unisys annually. Specifically, ensuring compliance to the agreed service levels and service elements within the contract. Because of the nature of the services out sourced the role required a clear understanding of the following; the service contract, ITIL Service Management principles, Railtrack Problem/Change Management processes, Mainframe/Mid Range, Wintel services and Data Comms.

The Relationship Manager’s role is customer focused and forms the focal point for Railtrack Information Systems (RTIS) relationship management providing the critical link between the business and RTIS. Thus, the RM is not only responsible for representing RTIS when with the customer, but must also represent the Customer’s business and requirements back into RTIS.The RM is held accountable for the quality of all IS services provided to the customer, both business as usual service delivery and multi million pound delivery projects. The RM must manage the IS Strategy expectations and its delivery impact on the Business. This requires the RM to work closely with Railtrack Business Directors and Heads of Departments to understand the business requirements and drivers, and match these requirements to the RTIS Service portfolio.

Manage the delivery of a comprehensive IS support service Desktop & Server, LAN & WAN to agreed service levels through the East Anglia Region (approximately 1500 users). In line with the IT strategy, provide customer service perspective/focus for service teams and ensure customer satisfaction through oversight of relationships between:a) Customers and Regional service teams.b) Regional service teams and centralised Helpdesk management ‘Service Line’.c) Regional service teams and centralised Service Level team.d) Regional service team and centralised Problem Management. e) Customer and third party vendors.

Ensure the delivery of a comprehensive desktop support service to Citibank staff that had been migrated to the ‘Global Office’ environment – NT4.0 workstations with Novell 4.11 on the back end.Management of the second line applications and hardware support organisation for Cash Management and Syndication business areas. Management of 20 support analysts and admin staff across multiple sites with revenue of over £5 million annually and a user base of 1500.Management of the customer relationship requiring the ability to communication with the business units at all levels to ensure that Compaq were meeting their service delivery obligations and where necessary to develop, document and implement new processes to enhance Compaq service delivery activities.

Co-ordination of the Desktop migration phase of the project and deployment staff (up to 40 Engineers during some of the project phases). Provide point of escalation for customer and ensure operational standards and practises are complied with. Manage Work orders utilising large teams of Engineers 40+ on a £14m rollout. Responsibility included the detailed analysis of the delivery structure within the Site and the re-engineering of the processes and resourcing so that the service provided met with the contractual obligations.

Assist in the management of the technology infrastructure in the Global Service Centre based out of Dublin.Responsibilities• Maintain positive relationships with business units and key individuals including executives to ensure any requirements were dealt with in an effective manner.• Ensure the issues raised locally within CGTI are progressed and that the customer is kept informed of developments.• Control administration of local changes in accordance with request from the Technical team. Monitor and report on progress in line with Central Change Management Process.• Supervise the local service centre’s budget for consumable items and expenditure. Report on spends against budget targets.• Liaise with suppliers of PC hardware.