Tim Roberts Email & Phone Number

Sydney, Australia

Pebble IT are a professional services provider specialising in SQL Server and Oracle consultancy. Customers include Engineering, government, telecommunication and banking through all states of Australia, New Zealand, PNG, Fiji and the Oceania region.In this role I deliver...• Technical and commercial management of sales, contract, project and service delivery to the client base. • Translate business requirements into technical solutions according to cost targets.• BCP: HA / DR architecture, planning, implementation and management. Including Failover Cluster Instances, Always on Availability Group geo-clusters, Mirroring, replication and transaction log shipping.• Centralised performance and capacity monitoring / reporting.• Data reporting and analytics using SSRS and Power BI report server. • Standardised scripted and automated database backups and maintenance.• Performance assessment and tuning. • Scripting and automation.• Security auditing and compliance management.• SQL Server best practice assessment and baselining.• Patch management and service life-cycle management.• Project management.• Review and recommend public cloud-based solutions.• Work with partners to deliver linked Microsoft services for SharePoint, Power BI and analytics.

North Sydney

Global provider of contact centre, unified communications, business process automation software and services. I worked within the Cloud based ‘Communication as a Service’ (CaaS) business.Achievements...• Standardised technical documentation for complex application integration including HA and DR.• Established Asia-Pacific data platform support service within the global operation.In this role I delivered...• Data Platform support across 11 global data centres located across major time zones. • Management of PCI compliant systems.• SQL Server 2012 and 2008 R2 across 150 database servers. • Failover clustering, log shipping, replication and DR policy management according to RPO and RTO.• Performance management and troubleshooting. • Assist architecture team with coding standards of stored procedures, triggers, and logical / physical schema design.• Virtual server administration using Hyper V.• Technical documentation and training of 1st / 2nd line support staff.• Configuration and managed SSRS and SSIS.

North Sydney

UGL is CIMIC Group's specialist end-to-end asset solutions provider. They provide engineering and asset management services for government and corporations worldwide Achievements...• Built and managed the Unified Communications team. • Operational and Project management.• Integration and migration of Microsoft Exchange 2010 for 6,000 users from Lotus Notes.• Lync 2010, including desktop video.• Polycom room-based Video conferencing and integration with desktop video including external access. • Upgrade of Cisco Call Manager to new hardware and software platform.• Microsoft Unified Messaging to replace Cisco Unity voice mail.• Decommissioned 500 stale voice circuits in 2012, saving $500,000 per year.• Introduced Blackberry 10 MDM platform for Blackberry, iOS and Android devices.• Delivered automated email signature solution.• Design, collaboration and delivery of global shared ‘@dtz.com’ address for 1,500 users across ANZ.• Decommissioned Lotus Notes messaging and consolidated Domino applications services.• Migrated 10 sites (800 users) from PABX onto Cisco Call Manager, saving approx. $200k per year.In this role I delivered...• Ongoing SQL Server consultancy for application support team and Enterprise solutions Architect.• Operational and project management of 3rd line team delivering operational and project implementation for messaging, voice, smartphone and video systems to 6,000 users across Asia Pacific region.• Escalation point to resolve UC issues and assist with global UC issues.• Senior stakeholder in global messaging services for 20,000 users. • Maintenance and continuous improvement of SLA’s / KPI’s through ITIL.• Vendor management.• Recruitment, performance management and team development of permanent and contract staff.

North Sydney

In this role I delivered...• Lead DBA services across Asia Pacific.• SLA and KPI standards in accordance with ITIL.• Technical project support for Microsoft SQL Server and Oracle databases.• Database security, backup / recovery and maintenance. • Upgrades, monitoring and performance tuning.• BCP planning through DR and HA.• Support of SSRS, SSIS and DTS.• Coaching and training for other DBA’s and IT support staff.• Stakeholder and vendor management.

Bristol, United Kingdom

* Lead Microsoft SQL Server DBA and IIS system administrator. * Service delivery to approximately 7,000 users. * Approximately 50 SQL Server databases with varying SLA’s and mix of version 2005 / 2000. * IIS system administration (v5 & v6) of Microsoft dependant web solutions for Intranet, Internet and Extranet applications. * PostgreSQL DBA of versions 7.4 and 8.x.* Standby Oracle DBA.

Bristol, United Kingdom

Operational Management of the Transport and Planning department’s service desk including 6 staff. Database administration of the departments SQL Server and Oracle databases.Main responsibilities=============== * Maintain SLA’s* Coaching and training of team members.* IT project support/development.* Database Administration* Report Development and Deployment * System Administration

Bristol, United Kingdom

Database administration / development and report development using Microsoft Access.

Bristol, United Kingdom

Database development of consultation system for the Bristol Local Plan review.

Gloucester, United Kingdom

Whitbread Beer Company: Business Studies degree industrial placement year at the regional distribution depot in Gloucester. During this year my primary role was to develop a database to improve a previously paper based warehouse inventory system.