Brought on to create a successful and scalable retail model, beginning with getting Shackleton’s first permanent store into profitability. Unfortunately made redundant a short time into role. In the first 3 months however I;Built out a plan for full team structure, supported by necessary compliance and policies.Defined the Visual Merchandising approach to both elevate existing display andimplement storytelling touch-points across the store.Conducted an operational deep-dive and… Show more Brought on to create a successful and scalable retail model, beginning with getting Shackleton’s first permanent store into profitability. Unfortunately made redundant a short time into role. In the first 3 months however I;Built out a plan for full team structure, supported by necessary compliance and policies.Defined the Visual Merchandising approach to both elevate existing display andimplement storytelling touch-points across the store.Conducted an operational deep-dive and implemented fixes to solve for a highlyinaccurate stock view, including daily inventory control and a full stocktake process.Provided direct coaching and feedback for the Store Manager and full retail team, tofoster a team mindset and always-on customer lens, driving continuous WoW growth.Built strong working relationships with key stakeholders at Crown Estate in order tocreate both short term execution wins and longer term partnership opportunities. Show less

Spearhead LESTRANGE’s physical retail growth, from a single pop-up store to a 4-store international portfolio within 2 years, funded through store-generated capex. This involved building the entire retail experience from the ground up, including full implementation of people, product and operational processes.Developed a new, unique retail concept for the brand merging hospitality concepts and biophilic design, to bring to life LESTRANGE’s ethos through bricks and mortar, gaining… Show more Spearhead LESTRANGE’s physical retail growth, from a single pop-up store to a 4-store international portfolio within 2 years, funded through store-generated capex. This involved building the entire retail experience from the ground up, including full implementation of people, product and operational processes.Developed a new, unique retail concept for the brand merging hospitality concepts and biophilic design, to bring to life LESTRANGE’s ethos through bricks and mortar, gaining recognition from publications such as Hypebeast and Dezeen.Leading through empathetic, service-leadership to deliver a people-centric culture, using staff engagement as a primary gateway to delivering great service. Advised co-founders on multiple facets of the business outside of retail, including adopting an HR generalist role to implement and adapt hiring, performance management and leadership development culture.Supporting cross-functionally with department leads to provide insight and create strategy around merchandising and marketing. Show less

Manage Lululemon EMEA’s 2nd largest store, including a store relocation and relaunch with the first men’s only floor and in-store personal training studio globally.Working within a decentralised store model to elevate the store experience through devising and delivering a local community strategy, as well as establishing more efficient merchandising, operational and scheduling processes.Embody the brand’s leadership development culture; fostering a safe space for learning and failure… Show more Manage Lululemon EMEA’s 2nd largest store, including a store relocation and relaunch with the first men’s only floor and in-store personal training studio globally.Working within a decentralised store model to elevate the store experience through devising and delivering a local community strategy, as well as establishing more efficient merchandising, operational and scheduling processes.Embody the brand’s leadership development culture; fostering a safe space for learning and failure, to see 5 leadership promotions from Covent Garden store across the past year. Achieved highest staffing retention across EMEA, and 100% recommendation as a great place to work in latest team satisfaction survey.Build and leverage unbreakable relationships with local studios, trainers and professionals to support the store ambassador program, and ensure constant activation of community events and workshops. Delivered strong service growth at >5ppts on conversion trend, and double digit comp growth Show less

Lead and coach a team of 50 across Men’s Running & Training categories, overseeing all levels from sales associate to department managers,Drive the team through a service lens, as well as providing commercial direction, to deliver growth in an 8-figure revenue business accounting for 25% of NTL’s revenue stream. Men’s Running is currently the largest category in store, and Men’s Training highest growth category.Work with UK and European partners to ensure that category execution at… Show more Lead and coach a team of 50 across Men’s Running & Training categories, overseeing all levels from sales associate to department managers,Drive the team through a service lens, as well as providing commercial direction, to deliver growth in an 8-figure revenue business accounting for 25% of NTL’s revenue stream. Men’s Running is currently the largest category in store, and Men’s Training highest growth category.Work with UK and European partners to ensure that category execution at retail truly reflect a global flagship experience.Lead visits for Global and European stakeholders, and provide insight into local marketplace, consumer, and opportunities.Work with in-store teams to implement labour optimisation, including building service-planning tools.Stretch assignment in Nike UK Running wholesale team working on running specialty accounts. Show less

Department Manager for Men's Running at NikeTown London Global Flagship