I am an executive with over 18 years of leadership experience in banking, insurance and now the deliver access to justice for all Australians. I have an MBA from Melbourne Business School and a Graduate Company Directors Course from the Australian Institute of Company Directors.My core competencies are digital, customer experience, transformation, and execution. I led the strategy, marketing, and value retention functions for MLC Life Insurance, with a P&L responsibility for in-force customers across multiple product lines. I now oversee the contact centre, digital channels, CX design, and strategic alliances for Slater and Gordon Lawyers, driving operational efficiencies and NPS improvements.My mission is to create value through a focus on culture and growth outcomes. I am passionate about building high-performing agile teams that deliver extraordinary customer experiences and sustainable business value. I have a track record of directing and delivering end-to-end transformations of legacy insurance businesses, launching innovative brands and products, and designing and executing digital platform strategies that achieve exponential growth and industry recognition. I am known and respected for being a strategic, results-oriented, and authentic leader, who has a growth mindset and attitude, and who can translate vision and strategy into execution. I am also innovative and technically astute, with a passion for customer and a decisive, driven, and courageous approach.