-Managing staffing needs for a call center of 75 people, 11,000 calls, 10,000 emails, and 500 average chats weekly.-Daily channel operations management to ensure service level agreements for emails, chat, and phone calls are met and exceeded.-Create daily, weekly, and monthly staff schedules.-Analyze high volume data to create dashboard reports and guide management in weekly meetings.

- Online website support resolution for payment issues, ordering instructions, & technical issues- Phone and live chat support for an average of 100 customer inquiries daily - Customer Business Service Support Certified Trainer, providing training for department of 50 employees including internal Panera systems, transaction process, menu and café education- Team leader for the Café phone redirect team- Provide data analysis and research to ensure dollars, authorizations and reason for refunds are verified to process at approximately $20,000 a week

- Customer service- Inventory management- Merchandising

- Oversee daily operations of golf course and pro shop valued at $2 million- Lead a team of 30 employees- Interview and hire staff members- Manage employee relations- Coordinate policy administration- Responsible for vendor relations including but not limited to buying, inventory and contracts- Participate in marketing mediums including the social media schedule, postings and targeted reach as well as radio talk show broadcasts- Provide individual, professional golf instructions- Planning, preparation and management of events, tournaments, and fund raisers. Organizing all aspects of registration, scoring and catering coordination- Perform equipment maintenance- Coordinate rental services