- Conducted Agile ceremonies including Daily Scrums, Sprint Planning, Sprint Reviews, and Retrospectives.- Served as Product Owner and Scrum Master simultaneously on different projects varying in size and complexity.- Managed scope by prioritizing backlog and using story points, minimizing scope creep.- Transitioned from shared drive to Confluence pages for increased efficiency and knowledge sharing.- Collaborated with product owners to streamline requirements expression, reducing release delays.- Created wireframes to showcase the anticipated end product, allowing for feedback collection before the commencement of development.- Proactively addressed developers' roadblocks identified during daily scrums.- Provided comprehensive updates to senior management, ensuring the fulfillment of all milestones and requests.- Served on the Risk Management Board, identifying significant risks for government stakeholders.- Translated customer intent into actionable strategies, roadmaps, and action plans.- Authored program status reports and meeting minutes, ensuring effective communication.- Designed business rules and SOPs, optimizing operational efficiency.- Visualized project processes using swimlane diagrams in Visio for government stakeholders.

Guided multiple organizations by using comprehensive program data to coordinate project deliverables within budget, schedule, and performance constraints.• Oversaw the career development programs throughout multiple departments across the nation.• Developed standard operating procedures and documentation for new tools adopted across the organization.• Mentored teams to develop project charter by identifying key resources, needs, and complexities prior to project start dates.• Led weekly meetings by utilizing Agile principles, reducing redundancy and frequency by 20%.• Gathered project requirements, timelines, and key information to streamline document workflow, increased efficiency by 5%.• Developed comprehensive methods of monitoring of risks, issues, dependencies, contingency plans, and available resources to resolve roadblocks.• Managed and realigned resources throughout programs to meet required performance metric threshold’s and shifting priorities.

Provide exceptional customer service to all guests by assisting them in the understanding, demonstration, description, and selection of merchandise. I have to understand the store concept and utilize targeting techniques to ensure sales and meet productivity goals. I execute opening/closing duties consisting of cash deposits, daily sales reports, and store/product appearance.

Direct and develop public relations strategy, with specific focus on overseeing organizational reputation, marketing and brand, and relationships with community partners-Manage social media accounts using Hootsuite-Host events for marketing and public engagement-Counsel organization leadership on opportunities for community engagement