Tim Ruck Email and Phone Number

Manual evaluation team lead for mass spectrometry instrument control team

Activities in addition to my role as Senior Systems Development EngineerActing as the product owner (the voice of the customer) for an automated software tool for the installation, maintenance and troubleshooting diagnostics for complex analytical instrumentation. The introduction of the concept of Instrument Intelligence Ambassadors to the global field service organisation. These are hand-picked field service engineers who will act as a focal point for feedback and requirements for both maintenance updates and new features and workflows.Analysing field service activity and in-house service support records to qualify and quantify issues encountered by the field service engineers.Fully managing all stages of the software testing procedure. This includes, obtaining instrumentation, PC test environments, test bays and working with resource managers to secure the time of service support personal to execute verification and validation release tests. This included the management of release testing carried out by a US clinical specialist at Waters corporate headquarters in Milford, Massachusetts. Research into predictive and condition based maintenance techniques and their possible application to LC/MS systems. A member of the Waters Wimlsow Leadership Forum. A cross functional group that meets on a monthly basis to share ideas about team collaboration, communication and team leadership

The design of logic for an automated software tool for the installation, maintenance and troubleshooting diagnostics for complex analytical instrumentation. Interacting with subject matter experts to define both high level and detailed software requirements. The execution of exploratory testing sessions and the identification and characterisation of bugs and defects within the software.The design, writing and execution of verification and validation test cases in the Gherkin feature file format.Working in an agile team as an agile tester for the duration of the role. This included daily scrums, iteration planning and feature kick-off meetings, and retrospectives.The daily use of software development tool sets such as Jira, Confluence, Bitbucket (Atlassian) and DOORs / Rational Change.A member of the Knowledge Centred Support (KCS) global council for Waters Corporation. I acted as a KCS coach during the pilot phase of this project.

The global support of Waters Field Service Engineers (FSEs). This includes daily contact via the telephone, e-mails, and remote desktop software and site visits.The support of escalated (customer down) instruments by site visits. The writing and reviewing of many types of service documentation, including troubleshooting guides, technical reference sheets, and installation procedures.The training of Waters field service engineers on a range of quantitative tandem mass spectrometers. This includes the hardware and all relevant software and applications. Test and installation of new quantitative tandem mass spectrometers before the training of local field service engineers and clinical support specialists.A trained compliance specialist with working knowledge of hardware and software qualification.

•The final construction, testing, on-site installation, and after-sales customer care of quadrupole based residual gas analysers, atmospheric pressure gas sampling systems and molecular beam epitaxy probes.