Timothy R. Email & Phone Number

• Implemented Solutions Architect Microsoft: MS365, Azure global compliance, Azure Private Edge, Azure AD- Identity and access management for employees, partners and customers; Microsoft Data Center, Azure security frameworks: Infrastructure, endpoint, application, MSP, messaging, Web, IOT, Operations and Incident response, threat intelligence, mobile, Data, transaction, Risk & Compliance, Specialized Threat Analysis & Protection, Identity & Access management and Cloud Security•Palo Alto-CN-Series, Next-Generation Firewalls and VM-Series network architecture, design implications, management and support global enterprise level environments.•Migrated on-prem environments to private/public cloud solution environments by setting up co-located, hybrid cloud datacenter/network environments agile methodology Azure and Google Cloud.•Development Business principle IoT engineer for Carolina International Trucks alpha-market phases digital signature capture and electronic payment processing integration of Exceed-ERP, OEM-Navistar/International Trucks, Agile Methodologies Payment Processing, Dealer, and customer ERP applications development life cycle•Lead Principal Software Development and migration for new and existing web base application server(s) on-prem, hybrid, cloud-based production environments programming scripts using C++, Java, SQL, HTML, JavaScript.•Innovated delivery cybersecurity breach detection, containment, resolution, root cause, compliance and reporting for automation scripting policy and procedures customized playbooks•Designed Zero touch asset provisioning, distribution, management, and allocation supplying holistic view of entire environment from top-down correlation securing every endpoint from the bottom up.•Delivered full BCDR, XDR RMM PSA Automation•Researched development Industry 4.0 Model shift to secure OT systems and IT systems to combine edge systems security integrity and vulnerability risk/ assessment with Industrial Cloud containment

Columbia, Sc, Us

Aligned technology infrastructure with strategic vision and long-term growth goals in close collaboration with VP of operations. Delivered insightful direction to team members for consistently improving customer service and operational performance. Administered budget to ensure proper allocation/ utilization of resources across six branch locations on SC. Managed maintenance contracts and renewal schedules while overseeing best-in-class service delivery throughout in liaison with services providers. Administered Microsoft server environment, including Active Directory, Exchange Server, DNS, DHCP, security, and applications via Microsoft Hyper V, IAAS Flex Pod Palo Alto Security Next Generation Edge Firewalls· Captured electronic digital signature and integrated with ERP/new payment processing systems.· Led, mentored, and developed highly skilled teams to meet defined SLAs consistently.· Transitioned company from on-prem-private-public public cloud solution environment by deploying collocated Azure datacenters.· Referenced Rhyku ransom ware breach with time to detect under 2 hours. Restored all systems with0% data loss 0% loss of business, and $0 ransom paid.· Enhanced overall performance and ensured maximum availability/security of network architecture by deploying and supporting routers, switches, firewalls, and voice/wireless connections.· Reduce expenses to increase absorption through budget analysis of actual expenditures vs needed and cost of expenditures.· Safeguarded network from threats and supplied better security at faster speed by executing AMP.· Employed File Hold to evaluate authenticity and integrity of digital documents.· Ascertained prompt and cost-effective procurement of technical equipment through negotiation of vendor contracts.· Ensured quick restoration of data/resources in case of emergency by devising robust network backup solutions.· Improved dashboard and statistical reporting procedures for service delivery.

Charlotte, North Carolina, Us

Deployed servers, storage solutions, and drove virtualization to keep data infrastructure. Administered LAN/SAN/Blade Servers and VMware. Ensured smooth delivery of IT services through tracking, documentation, and escalation of incidents. Conducted root cause analysis and devised preventative maintenance measures in prompt fashion. Improved capabilities of Level I/II teams to manage incidents in line with defined procedures. Maintained proper staffing levels and managed on-call schedules to avoid gaps in critical coverage.• Delivered seamless and secure access across distributed locations by designing, perfecting, and implementing borderless network infrastructure.• Palo Alto-CN-Series, Next-Generation Firewalls and VM-Series network architecture, design implications, management and support global enterprise level environments• Enhanced internal/external routing peering, core and access-layer switching, designing IP addressing/sub-netting, overseeing application networking services (WAAS) and routing/load balancing.• Strengthened enterprise network security by designing and deploying firewalls, intrusion prevention systems (IDS), VPNs, web security, email security, and mobile device management.• Established secure and efficient wireless communication across the organization by architecting and executing WLAN environments within enterprise networks.• Earned reputation as an analytical person; found and resolved issues on endpoints, networks, applications, and Active Directory.

Reston, Va, Us

Conceptualized and executed strategic operational plans to achieve 1, 3, 5, 10-year goals. Met overall technology needs across all campuses of Lenoir-Rhyne University by directing IT operations. Prepared and managed annual IT budget to fuel strategic initiatives across university campuses. Transitioned capabilities to operations by developing processes/tools while ensuring immediate resolution of incidents through consistent monitoring and use of comprehensive playbooks. Delivered technical direction/guidance to team members to manage overall IT support operations. Reported monthly ROI and value-added tasks completed by OIT staff to CIO. Analyzed all technological needs and requests while planning accordingly with the departmental budgets.• Identifies trends, implements new solutions/processes that fix customer issues and continually strives toward moving from a reactive stance to a proactive stance• Leads and develops a team of engineers responsible for operational results, including system uptime, performance standards, and metrics• Drives best practices conducive with business culture for all event management (proactive and reactive) activities• Develops processes and tools that ensure that capabilities are effectively transitioned to operations, including the existence of adequate monitoring, and comprehensive playbooks for quick resolution of incidents• Maintains appropriate staffing levels and manages on-call schedules to ensure there are no gaps in critical coverage• Provide work direction to IT support staff. • Report monthly ROI and value-added tasks completed by OIT staff to CIO. • Analyze all technological needs and requests while planning accordingly with the appropriate departmental budgets. • Plan, implement and manage all aspects of technology for all the campuses of Lenoir-Rhyne University • Preparation and management of IT annual budget • Strategic planning to meet the 1, 3, 5, 10-year goals

Hickory, Nc, Us

Achieved largest customer satisfaction through prompt management of incidents and requests.Improved platform and solution stability through first troubleshooting, quick customer incidents resolution, and initiative-taking maintenance. Ensured best functionality of internal systems and customer environments through network/system monitoring. Administered and supported MS Server 2008 R2 & 2012 R2 running Hyper-V. Configured Dell Wyse thin clients for VDI desktop deployment. Bridged coordination between vendors and contractors to drive strategic, cohesive operations. Established smooth and expedient communication across the organization by executing implementation campuswide upgrade of LAN network infrastructure. • Spearheaded campus-wide upgrade of LAN network infrastructure, including four routers, 110 layer-3switches, and 145 AP's.• Expanded Lenoir-Rhyne’s WAN network infrastructure by incorporating two new satellite campuses using Cisco-ASA firewalls and IPSEC VPN tunnels.• Secure wireless infrastructure for three campuses by using AAA with Radius server via LDAP.• Led virtualization and migration from Hyper V 2008 to VM Ware 5.5 while supplying data storage using3 Par SAN.• Led end-to-end implementation of Microsoft Exchange Server 2003, 2010, and Active Directory while executing DNS digital signage to stream live HD feeds via campus satellite TV system.• Tracked help desk calls completion, checked assets, built in-house knowledge base, and managed software licenses through SNOW (Service Now) tool.• Deployed video conferencing suites for all three campuses to deliver distance education.• Established smooth and expedient communication across the organization by executing Erickson-IPECS VOIP.• Planned and accomplished IT projects through effective planning, budget administration, and team leadership.• Consistently met defined service levels in coordination with leadership across organization.