Tim Mcclanahan Email & Phone Number

Richardson, Texas, United States

BOK Financial Corporation is a $47 billion regional financial services company headquartered in Tulsa, Oklahoma with $92 billion in assets under management and administration. Located in eight states, 35 branch offices and 650+ employees in the Dallas metroplex. Supported Applications: M365, Teams, Service Now, Cisco Unity & Call Manager, Cisco Any Connect VPN, Zscaler, Okta, CyberArk, Solarwinds, Ricoh Streamline, UltiPro/PeopleNet, Planview, Success Factors, Oracle Financials, Serraview, Gallup Online, Beyond Trust, Radmin Manage 5 direct reports for D/FW IT departmentIdentify promotable IT talent and make recommendations for promotions/transfers Meet with outside vendors and service providers to schedule onsite work as needed Provide IT A/V support for company wide events and presentations both onsite and remoteCorrespond collaborate resolve various IT issues with all lines of business through email, phone and in person meetings with peer managers and executives Manage IT equipment acquisition for onboarding of new hires Operations planning, strategy, construction meetingsSubmit monthly status reports to upper managementMaintain SLAs and KPIs for IT department Requisition IT equipment for stock, projects and end users as needed. Manage $ 1M+ IT inventory & stockroom equipmentManage server refresh and replacementsMaintain repair replace infrastructure IT equipment and manage severities and outagesManage asset refresh projects – new equipment and server deployments laptop and desktop Process purchase requisitions for end users IT equipmentResource and resolve complex IT issues related to networking and WAN connectivityVoting member of IT Change Control counsel for infrastructure changes, upgrades and improvementsVerify, assign and authorize network access levels for users and IT staffApprove review physical and network resource access of users and techsConfer collaborate support other peer managers within various regions on IT issues

Las Colinas, Tx

Japanese multinational corporation specializing in the manufacture of imaging and optical products, including cameras, camcorders, photocopiers, steppers, computer printers and medical equipment. www.usa.canon.com/cusa/homeContracted for a one-year engagement to assist in company-wide Desktop/Laptop Up-grade Project from Windows 98 to XP for 250+ end users and outside sales associates utilizing Novell server/Windows 2000/XP workstations. * Used Magic Helpdesk System to track and manage work orders. Supported Lotus Notes 5.12 & 6.5, including archives. * Implemented desktop security through Symantec AntiVirus and Client Firewall. * Managed users for Novell Console One and ZENwork and utilized Ghost 2003 to image, back-up and restore laptop and desktops. Responsible for call-in warranty repair of Compaq Evo desktop and laptops.* Supported users with Nortel VPN Client through PAL dial-up, DSL and cable modem connections.

Dallas/Fort Worth Area

World's largest home improvement retailer with stores in 50 states, and seven countries.www.homedepot.comServed 120 end-users at Southwest Divisional Office; provided on-site and remote IT helpdesk support in Windows XP and 2000 environment with Novell servers. * Responsible for software, hardware, telecom and handheld devices. Maintained, configured and inventoried IBM laptops and Desk Pro Desktop equipment. Set-up / installed Blackberry handheld devices with software for remote users on Lotus Notes. * Responsible for configuration, inventory and maintenance of IBM T-Series laptop and Desk Pro desktop equipment. * Administered, reconfigured and punched-down Avaya PBX phone equipment using Definity software within Novell environment.

Dallas/Fort Worth Area

Third largest personal lines insurer in the United States. www.allstate.comHired to help resolve computer virus outbreak which disabled user’s ability to login to network. Over 800 trouble tickets resolved in less than eight weeks. Ensured laptops were compliant with Network Security Policies for OS and virus protection. * Assisted IT staff with technical support to remotely up-grade and installed OS Service Packs and virus protection software on laptops using Net Meeting and SMS services. Resolved NT network administration problems.

Second largest bank in Texas, with 162 branches across Texas and California with $13B in assets and held $12B in deposits. No longer in business.* Team member on Y2K Project. Helped ensure IT resources were used in risk assessment and patch development. * Provided technical support for corporate Treasury Management customers. * Member of technical team to develop new banking products for Treasury customers. Developed project plan for new banking products and oversaw implementation. Reviewed new Contracts and Change Requests for accuracy and audited customer set-ups. * Maintained and monitored bank servers; ensured customers had access to account information through electronic means. * Helped customers quickly resolve problems with ACH and FedWire transactions. Communicated with Accounting, IT and Financial Managers on technical and training issues involving software and online transactions.

Bachelor Of Business Administration, Business Administration And Management, General

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies