Tim Schaffer Email & Phone Number

• Media Manager overseeing our online presence, including our website, program blog, and Facebook, Instagram, Twitter, Flickr and YouTube accounts. • Administrator personally responsible for processing applications, enrolling students, billing, and preparing families for the summer. • Primary point of contact for all families, communicating by phone and email. • Assisted in admission decisions, hiring summer staff, staff training, shaping the admissions process, assigning classes, and more. • In my 5 years working for the program, we grew from 30 students (2015) to 120 students (2019).

Deerfield, Ma

• Created a WordPress blog to feature and promote my personal writing• Wrote blog post series of researched non-fiction, short stories, personal reflections, etc • Wrote articles and stories for the web and print publications• Self-published a short book celebrating the local wonders of a small Adirondack town

Binghamton, Ny

Contract Change Team, Individual Client Services Department• Administered changes to Term, Whole Life, and Universal Life insurance policies.• Interacted with policy holders, field agents, and internal customers via phone, written, electronic, and face-to-face communication. Explained and advised regarding possible and requested changes to customer contracts.• Worked closely with the Legal, Underwriting, and Actuarial Departments.• Trained new department employees on select tasks and processes. This included developing a training schedule and curriculum, creating training materials, teaching classes, and then monitoring and correcting new employees' work until they demonstrated proficiency.• Developed and revised form letters, direct correspondence, and customer service forms.• Wrote and maintained detailed internal procedure documents for many work processes.• Maintained an instructional web resource for internal customers and field agents.• Served on a Customer Service Advisory Committee during the development of a new corporate webpage and customer service portal.• Served as Vice President of the Employee Association.

Ithaca, Ny

• Worked part time (10-12 hours a week) for 3 1/2 months each year• Read applications for domestic incoming college freshmen students• Recorded condensed essentials of application and made an initial recommendation

Potsdam, Ny

• Supervised, mentored, and advised undergraduate student leaders • Led small cooperative study groups• Addressed large groups in college talks, church sermons, and classroom lectures• Corresponded with a network of donors, parents, and college students

Master'S Degree, Secondary English Education

Bachelor Of Arts (B.A.), English Language And Literature, General

High School Diploma