Tim Schaffer Email & Phone Number

• Media Manager overseeing our online presence, including our website, program blog, and Facebook, Instagram, Twitter, Flickr and YouTube accounts.
• Administrator personally responsible for processing applications, enrolling students, billing, and preparing families for the summer.
• Primary point of contact for all families, communicating by phone and email.
• Assisted in admission decisions, hiring summer staff, staff training, shaping the admissions process, assigning classes, and more.
• In my 5 years working for the program, we grew from 30 students (2015) to 120 students (2019).

Deerfield, MA

• Created a WordPress blog to feature and promote my personal writing
• Wrote blog post series of researched non-fiction, short stories, personal reflections, etc
• Wrote articles and stories for the web and print publications
• Self-published a short book celebrating the local wonders of a small Adirondack town

Binghamton, NY

• Contract Change Team, Individual Client Services Department
• Administered changes to Term, Whole Life, and Universal Life insurance policies.
• Interacted with policy holders, field agents, and internal customers via phone, written, electronic, and face-to-face communication. Explained and advised regarding possible and requested changes to customer contracts.
• Worked closely with the Legal, Underwriting, and Actuarial Departments.
• Trained new department employees on select tasks and processes. This included developing a training schedule and curriculum, creating training materials, teaching classes, and then monitoring and correcting new.
• Developed and revised form letters, direct correspondence, and customer service forms.

Ithaca, NY

• Worked part time (10-12 hours a week) for 3 1/2 months each year
• Read applications for domestic incoming college freshmen students
• Recorded condensed essentials of application and made an initial recommendation

Potsdam, NY

• Supervised, mentored, and advised undergraduate student leaders
• Led small cooperative study groups
• Addressed large groups in college talks, church sermons, and classroom lectures
• Corresponded with a network of donors, parents, and college students

Master'S Degree, Secondary English Education

Bachelor Of Arts (B.A.), English Language And Literature, General

High School Diploma