Tim Schmidt Email & Phone Number

United States

United States

We prioritize smooth operations and exceptional customer service. Our team is dedicated to assisting customers with their requests and enhancing their overall experience.

Indianapolis, Indiana, Us

Responsible for providing strong leadership for a team. Drive a culture of exceeding customer expectations to deliver outstanding customer service, thus accelerating the growth of Life Science product placements and service revenues. Must work cross-functionally and build cohesive relationships with Customer Service, Technical Support, and Sales. Facilitating a strong Service-Sales partnership is a critical component. Core duties include direct management responsibilities, ownership of customer satisfaction initiatives, employee development, and financial management responsibilities to include Service and Sales revenue and profit growth.

Wood Dale, Il, Us

Provide strong customer satisfaction, and employing various tools to grow a customer base, revenue, and printer placements by providing superior service. Manage accounts across Canada and the U.S. Coach and mentor team of 15-20 Customer Service Engineers to reduce response time, reduce repeat calls, manage inventory, remove hurdles to daily operations, raise expectations and performance of each CSE and promote motivational teamwork. Drive a cohesive cross-functional work atmosphere with a positive attitude. Increase field morale and expectations. Drive excellent follow-up skills to ensure we exceed customer expectations, and close all outstanding issues. Financial management. Includes revenue growth, expense management, inventory turns. Working with and learn high-level financial statements - essentially understanding the impacts that key decisions have on the Videojet Field Service and OpCoP&L.

Wood Dale, Il, Us

As a Customer Service Engineer, I was the front line of Videojets customer interaction through daily service and support. I supported customers and grew the area with double-digit growths, year over year. My ability to perform well allowed me to achieved awards 6 years in a row for top performers in the company by identifying and owning accounts throughout the Pacific Northwest.

Wood Dale, Il, Us

As a Territory Manager I am responsible for assuring quality of ongoing service in a timely manner by assigning projects to Field Service Technicians and Applications Engineers.Managing and scheduling field service technicians throughout the regional territory to meet the needs of the customer.Ensuring all Service Technicians are fully trained in regards to management, customer service, safety, and all other related training.Establishing and maintaining solid relationships with third party vendors, and all customers in the market area to ensure high levels of client satisfaction.Visit customers on a regular basis to strengthen relationships with company.