Tim Shaw Email & Phone Number

Little Rock, Arkansas, United States

-Aided in the design of the IPTV VHO (Video Head-end Office), VSO (Video Serving Office), and access networks (BNG to Customer)-Aided with design and implementation of 2 IPTV NOCs-Work with Engineering and Architecture to design and implement solutions to the IPTV network that would improve network stability by eliminating single points of failure-Work with Engineering and Operations to design and implement a monitoring solution for video NOC-Work with Operations and an… Show more -Aided in the design of the IPTV VHO (Video Head-end Office), VSO (Video Serving Office), and access networks (BNG to Customer)-Aided with design and implementation of 2 IPTV NOCs-Work with Engineering and Architecture to design and implement solutions to the IPTV network that would improve network stability by eliminating single points of failure-Work with Engineering and Operations to design and implement a monitoring solution for video NOC-Work with Operations and an outsourced third party to develop policies and procedures to improve repair times for service impacting events in the IPTV network- Provide Tier III support to Network operations (Both IPTV and Access Network)-Lab certify software upgrades for bug fixes-Oversee First Office Application (FOA) of new technologies into production network-Document procedures and command sets for turn-up and troubleshooting of new technologies-Work with Architecture and Engineering to design network solutions that Network Operations can support Show less

- Advanced Network Troubleshooting- Trained lower tier Network Analysts- Assessed Employee's skill sets and distributed MOP work accordingly- Tier 2 point of escalation for management and lower tier Network Analysts

- Answered support calls from field technicians- Resolved lower level network issues- Tier 1 point of escalation for other groups within the organization