Tim Shields Email & Phone Number

Portsmouth, Rhode Island, Us

Portsmouth, Rhode Island, Us

Oldsmar, Fl, Us

Portsmouth, Rhode Island, Us

Portsmouth, Rhode Island, Us

Portsmouth, Rhode Island, Us

Focus company efforts to enhance the customer experience in our Service Yards. Develop programs to increase customer satisfaction and increase retention. Foster partnerships with industry professionals and suppliers to increase revenue. Lead training initiatives to ensure "Service Second to None".

Falmouth, Ma, Us

Key member of senior management team for Cape Cod’s largest full service yacht yard. Responsible for leading company customer service, sales, and marketing efforts. Responsible for business development efforts through networking and referrals to keep 30 full-time technicians in work. Manage 5 sales managers who are responsible for all customer communication, storage and dockage contracts, and service work sales efforts. Designed and implemented new incentive program for the sales department that achieved $500k growth in winter service work and 18 additional storage customers in 2012. Lead company customer service, quality control and sales training programs. Direct Marina staff of 11 to elevate front line customer service to over 100 seasonal and transient dockage customers. Responsible for all company marketing efforts including: customer advisory board, customer satisfaction surveys, corporate collateral material, website, print and email advertising campaigns, social media, customer events, open houses and company tradeshow presence. Conduct market research to fill the sales pipeline.

Us

Directed brand management in the promotional products channel for one of the largest shirt manufactures in the country. Responsible for a $350,000 marketing budget. Brands include Bill Blass, Bill Blass Healthcare, Arnold Palmer, NYNE and several private label brands. Directed customer service, brand catalogs, print advertising, direct mail and tradeshow presence. Launched company website to build brand awareness, improve customer service and increase profitability. Designed and structured a sales strategy to drive demand through our distributor network direct to consumer. Traveled with customer sales representatives to expand brand knowledge and initiate sales. Responsible for sales and product training to customer call centers and sales representatives.

Us

Managed marketing efforts for the leading distributor of imprintable sportswear in New England with $132 million in revenue. Developed and implemented sales, marketing, PR and business development strategies to acquire new customers and retain existing accounts. Key member of management team charged with website direction, sales analysis, daily pricing duties, customer resource management database, co-operative marketing management, corporate collateral material, print and e-commerce advertising campaigns, and company tradeshow presence.

Us

Responsible for the management of all aspects of a retail fly-fishing business and guide service. Primary duties included; store operations, purchasing, inventory management, sales, customer service, and merchandising. Traveled to regional consumer trade shows and local clubs, and hosted in store events to improve corporate presence. Facilitated the design and installation of a new point of sale system which provides valuable financial data and inventory status. Participated in establishment of an e-commerce website and responsible for weekly update. Increased sales by 25% to $250,000 within one fiscal year.

Ventura, California, Us

Prospected 150 surf and snowboard dealerships from Maine to Florida in order to establish new markets. Opened and maintained accounts, which entailed; business discussions, line presentations, sales and merchandising training. Assessed specialty markets and provided feedback to the production teams on consumer trends and product development. Organized company participation at industry trade shows and dealer promotional events.