Sr. Manager
Dupont Pioneer
Johnston, Iowa
Directed and managed global life cycle processes for personal computers, smart phones and wireless tablet devices from planning to disposal; Championed global policies on hardware and software standards; Developed, implemented and managed a North America IT Service Desk to provide a single point of contact for clients as well as centralized coordination of incident and problem management for Pioneer PC users; Sponsored and/or managed continuous process improvement efforts across the Pioneer Information Management organization to support organizational goals and priority initiatives, focusing on planning, portfolio/project management, knowledge management, staff development and communications.