Tim Simeone Email & Phone Number

Columbus, OH, US

Columbus, OH, US

I lead the digital evolution of our organization, overseeing a diverse portfolio of digital initiatives and websites. I lead a talented team of Product Managers, each responsible for a key aspect of our digital ecosystem, which includes:🌐 Safelite.com: Optimizing the quoting and scheduling funnel to provide a seamless customer experience and ensure our.

Columbus, OH, US

I played a pivotal role in setting the stage for the establishment of a comprehensive CX (Customer Experience) organization. My responsibilities included:📊 Enterprise Conversion Funnel Optimization: Spearheaded data-driven strategies to optimize the conversion funnel, laying the groundwork for improved customer experiences.💰 Secured Capital Funding.

Columbus, OH, US

I held the responsibility for shaping the overall vision of Safelite’s customer-facing website. My achievements included:💼 Securing Capital Funding: Successfully secured capital funding for a year-long site optimization initiative, ensuring the resources needed for digital transformation were available.📈 Scaling A/B Testing: Scaled A/B testing efforts.

Columbus, OH, US

I was entrusted with shaping customer-centric actions across a broad spectrum of departments, from supply chain to apparel. My key responsibilities included:🌎 Global Voice of Customer & NPS Program: Established and led a global Voice of Customer and Net Promoter Score (NPS) program, serving as a catalyst for customer-focused decision-making throughout the.

Columbus, OH, US

I led the transformation of omnichannel initiatives, taking them from proof of concept to full-scale implementation. Achievements included:✈️ Piloted and Launched Initiatives: Successfully piloted and launched transformative omnichannel strategies, including Order in Store, Ship from Store, Buy Online Pick Up In Store, and Find in Store, enhancing the.

Columbus, OH, US

I held a pivotal position overseeing customer service operations for a vast network of 1000+ stores spanning 22 countries.📞 Managed Contact Center Vendors: Successfully managed and collaborated with contact center vendors, ensuring seamless support for our stores and omnichannel business. This strengthened customer service capabilities and improved the.

Columbus, OH, US

Chicago, IL, US

I had the privilege of contributing to the unforgettable fan experiences at Wrigley Field. My key accomplishments included:🎉 Coordinating Special Experiences: Orchestrated special experiences at Wrigley Field for deserving fans, creating cherished memories and strengthening the team’s connection with its loyal supporters.🚀 Enhancing Fan Experience.

Chicago, IL, US

I had the privilege of teaching creative writing workshops in Chicago Public Schools, inspiring young minds to unleash their creativity. I also took the stories crafted by these talented students and brought them to life through on-site productions right at their studio

Ventura, California, US

I began my journey in retail at Patagonia Chicago, where I witnessed firsthand the impact of principled leadership and employee empowerment. This experience shaped my belief in the value of a customer-centric approach.

US

During my internship with Lookingglass Theatre in Chicago, I had the privilege of gaining hands-on experience in the world of theater. My roles encompassed various aspects, including:🎬 Casting Assistance: Collaborating on casting decisions and processes, contributing to the selection of talented performers for productions.🎥 Theatrical Production Support.

Oxford, OH, US

Early in my career, I was responsible for planning and executing adventure trips for Miami honor students. These remarkable experiences took us to awe-inspiring destinations like New Zealand, Ecuador, and Argentina.This foundational role not only sparked my passion for adventure and travel but also instilled in me a deep sense of responsibility.