Tim Simeone Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

I lead the digital evolution of our organization, overseeing a diverse portfolio of digital initiatives and websites. I lead a talented team of Product Managers, each responsible for a key aspect of our digital ecosystem, which includes:🌐 Safelite.com: Optimizing the quoting and scheduling funnel to provide a seamless customer experience and ensure our technicians are set up for success. 📲 Digital Glass Claim Filing: Streamlining the process for major insurance companies, increasing digital utilization and customer satisfaction.🤖 Interactive Help Center: Leveraging AI and NLP technologies to provide intelligent and instant customer support.🏢 B2B Commercial Site: Catering to our commercial clients, ensuring their digital experience aligns with their unique needs and expectations.🤝 Agent-Driven Site: Serving insurance agents with a user-friendly portal, fostering strong relationships and efficient transactions.📅 Appointment Portal: Managing appointments seamlessly, ensuring convenience and efficiency for our customerMy role extends beyond Safelite’s digital infrastructure. I also collaborate closely with prominent insurance companies, providing expert digital consulting to enhance their claim filing processes.

Columbus, Oh, Us

I played a pivotal role in setting the stage for the establishment of a comprehensive CX (Customer Experience) organization. My responsibilities included:📊 Enterprise Conversion Funnel Optimization: Spearheaded data-driven strategies to optimize the conversion funnel, laying the groundwork for improved customer experiences.💰 Secured Capital Funding: Successfully secured capital funding to support the organization’s future CX endeavors, ensuring resources were strategically allocated.🔍 Technology Innovation: Researched and identified cutting-edge technologies to introduce to our tech stack, a crucial step in enhancing our capabilities and paving the way for future CX enhancements.

Columbus, Oh, Us

I held the responsibility for shaping the overall vision of Safelite’s customer-facing website. My achievements included:💼 Securing Capital Funding: Successfully secured capital funding for a year-long site optimization initiative, ensuring the resources needed for digital transformation were available.📈 Scaling A/B Testing: Scaled A/B testing efforts, doubling the number of tests conducted compared to the previous year. This data-driven approach resulted in a significantly improved customer experience and a substantial increase in profitability.🚀 Leading Feature Development: Led the end-to-end development of new website features, from consumer research and design to development and final measurement. This approach ensured the seamless integration of customer insights into our digital strategy.🤝 Collaborative Agile Environment: Collaborated daily with cross-functional teams, including UX, Developers, QA, and Analytics, in an Agile environment to drive innovation and agility in website development.

Columbus, Oh, Us

I was entrusted with shaping customer-centric actions across a broad spectrum of departments, from supply chain to apparel. My key responsibilities included:🌎 Global Voice of Customer & NPS Program: Established and led a global Voice of Customer and Net Promoter Score (NPS) program, serving as a catalyst for customer-focused decision-making throughout the organization.🔍 Advised Senior Leadership: Collaborated closely with senior leadership, offering strategic insights on the customer experience. Leveraged operational, behavioral, and comprehensive customer survey data to inform decision-making at the highest levels.🛒 Informed Digital Strategy: Played a pivotal role in shaping the digital strategy by identifying and addressing points of friction in the customer journey, resulting in more seamless and customer-centric digital experiences.

Columbus, Oh, Us

I led the transformation of omnichannel initiatives, taking them from proof of concept to full-scale implementation. Achievements included:✈️ Piloted and Launched Initiatives: Successfully piloted and launched transformative omnichannel strategies, including Order in Store, Ship from Store, Buy Online Pick Up In Store, and Find in Store, enhancing the customer shopping experience.📊 Created Omni Order Allocation Engine: Designed and implemented an innovative omni order allocation engine that optimized store fulfillment, reducing costs and improving efficiency. This strategic tool revolutionized our supply chain operations.📈 C-Suite Reporting: Provided regular, data-driven insights and reports to the C-Suite, ensuring alignment with organizational goals and informed decision-making at the highest levels.

Columbus, Oh, Us

I held a pivotal position overseeing customer service operations for a vast network of 1000+ stores spanning 22 countries.📞 Managed Contact Center Vendors: Successfully managed and collaborated with contact center vendors, ensuring seamless support for our stores and omnichannel business. This strengthened customer service capabilities and improved the customer experience.👥 Trained District and Regional Managers: Leveraged my expertise to provide comprehensive training to District and Regional Managers, equipping them with the skills and knowledge needed to excel in delivering exceptional customer service.

Columbus, Oh, Us

Chicago, Il, Us

I had the privilege of contributing to the unforgettable fan experiences at Wrigley Field. My key accomplishments included:🎉 Coordinating Special Experiences: Orchestrated special experiences at Wrigley Field for deserving fans, creating cherished memories and strengthening the team’s connection with its loyal supporters.🚀 Enhancing Fan Experience: Developed innovative initiatives aimed at enhancing the overall fan experience, bringing fresh excitement to the game day atmosphere.☎️ Contact Center Supervision: Managed and supervised both game day and off-season operations in the contact center, ensuring top-notch customer service and support for Cubs fans.

Chicago, Il, Us

I had the privilege of teaching creative writing workshops in Chicago Public Schools, inspiring young minds to unleash their creativity. I also took the stories crafted by these talented students and brought them to life through on-site productions right at their studio

Ventura, California, Us

I began my journey in retail at Patagonia Chicago, where I witnessed firsthand the impact of principled leadership and employee empowerment. This experience shaped my belief in the value of a customer-centric approach.

Us

During my internship with Lookingglass Theatre in Chicago, I had the privilege of gaining hands-on experience in the world of theater. My roles encompassed various aspects, including:🎬 Casting Assistance: Collaborating on casting decisions and processes, contributing to the selection of talented performers for productions.🎥 Theatrical Production Support: Playing a vital role behind the scenes, helping to bring theater productions to life through various production-related tasks.🎟️ Fundraising Event Participation: Contributing to the success of fundraising events, supporting the organization in achieving its financial goals.This internship was instrumental in shaping my passion for theater and honing my skills in casting, production, and event coordination. I remain dedicated to the artistic

Oxford, Oh, Us

Early in my career, I was responsible for planning and executing adventure trips for Miami honor students. These remarkable experiences took us to awe-inspiring destinations like New Zealand, Ecuador, and Argentina.This foundational role not only sparked my passion for adventure and travel but also instilled in me a deep sense of responsibility, leadership, and a commitment to creating unforgettable experiences. It was a crucial step in my journey of personal and professional growth.