Tim Smith Email & Phone Number

Los Angeles Metropolitan Area

Greater Los Angeles Area

Oakland, California

• Provided second level escalated service & support via electronic mediums including telephone and email to residential customers and internal customers to connect electronically to the Kaiser Permanente services in order to aid customers to obtain their wellness benefits and to enhance customer’s relationships.• Electronic concavity troubleshooting methods include Windows 7, 10, IE, Firefox and Chrome browsers.• Developed and maintained working relationships with internal clients

Kansas City, Missouri Area

• Provided service & support via electronic mediums including VOIP, email, and instant messaging to both financial, non-financial and internal customers to connect electronically to the Federal Reserve Bank Services. Electronic connectivity troubleshooting methods include Windows 7,8.1,10 IE 11, VPN, Smart Card Devices, basic network troubleshooting, and working with internal customer’s on access management connection issues.• Developed and maintained working relationships with internal clients• Worked in a virtual environment with teams both in Minneapolis & Chicago (CRSO), as well as the remaining 10 districts, to ensure all applications and software were loaded correctly and performing as designed

Brea, Ca/ Kansas City, Mo

Monitoring Call Center and Banking Location telephone routing systems. Monitor Avaya and Gensis Voip call routing. Assist with technology partners Accessed work streams via SharePoint by utilizing EXCEL to properly format files for transaction team to handle account exceptions for the Monitor and Reporting team for Customer Solutions Back Office ProjectAccessed Verizon database to route toll free number; projectWorked in a virtual environment with teams in Charlotte, Tampa, Scranton, Atlanta, and multiple business partners to ensure all applications and software were loaded correctly and performing as designedProvided a status update on the workstreams stability, current and outstanding issues, and provided status updates to leadership on a daily basis

Glendale, Ca

Provide customer support via phone for small business customers with personal and business accounts. Educate customers on account information; provide delightful service through sales based on clients needs. Elected Asset Team Leader 2007-2009, New Hire Training Coach 2010. Provided Floor Support helping with escalated calls

Provided service and support via telephone to small business and residential customers to maintain customer satisfaction and to enhance customer's relationships Utilized Cingular Wireless database in order to provide proper maintenance to customer's accounts by add/removing features, adding additional phone line services and provide basic troubleshootingMaintained partnership with Cingular Retail Stores and other franchise locations to support customers

Providing On-site computer service and support to residential and business customers. Selling parts and service agreements based on clients needs

Support tax offices in setup and implementation of tax services. Provided assistance as well as research to resolve issue with setting up office. Supervised 25+ employees and provided technical assistance.

Bachelors Of Science, Technical Management; Network Communication Management

Associates, Applied Electronics