Tim Smith Email & Phone Number

South San Francisco, California, Us

South San Francisco, California, Us

South San Francisco, California, Us

Responsible for renewals, upsell, and Customer Success across Stripe's North America existing customer base. Managed a team of Account Managers and Renewal AEs.

Redwood City, Ca, Us

Global leader of Professional Services, Support and Education for Box Customer Success. Global P&L owner for Box Consulting including 130 Consultants in North America, Europe and Japan. Responsible for professional services sales, revenue and expenses. Services include implementation, technology and integration and change management. Leader of User Services (Support) overseeing global support, business, Premier and Tier 2 technical support across 60 employee agents plus additional 3rd party agents. Responsible for sales of our paid Premier support offering. Own customer education programs spanning public training, custom paid training as well the Box Certified Professional program. As a member of the global Customer Success leadership team, support driving churn and retention metrics, sat, consulting sales and supports sales.

Redwood City, Ca, Us

Leader and founder of Box Consulting - Box's global implementation, customer education, integration and technology Professional Services team supporting successful customer engagement with the Box service and platform. Rapidly scaling out a global team across the US, Europe and Asia to deliver engagements to customers all of the world of various sizes and types of deployment. More than doubled revenue each year over 3 years. Lead the formation of the Box Education team and have scaled to train thousands of customers per month including a custom training business. Core member of the Customer Success leadership team involved in initiatives around customer retention, churn reduction, global scale out of new offices and building a leadership team.

Seattle, Washington, Us

Responsible for running Avanade's Collaboration Service Line for North America including management of the consulting workforce, estimating, deal shaping, solution strategy and delivery oversight. Primary focus on includes Intranet, Social, ECM and Seach solutions based on Microsoft SharePoint.Lead Avanade's Collaboration and Business Intelligence Service Lines for the US including oversight of 200 consultants and a North America-wide delivery organization. Drove 30%+ revenue growth over the last 3 years. Additionally responsible for setting Avanade's solution strategy in the Collaboration domain specifically around the Microsoft SharePoint Platform.

Seattle, Washington, Us

Responsible for managing the Information Worker consulting practice that includes Portals & Content Management (primarily on MS SharePoint) and Microsoft Business Intelligence. Joined the company at the Consultant level and worked my way up through the Manager, Director and Vice President levels in the company

Dublin 2, Ie

Lead Java developer on a 60 person program for an order management solution.

Redmond, Washington, Us

As an intern I was on the Microsoft Exchange team supporting Lotus Notes compete efforts. As Campus Champion I was responsible for brining visibility to Microsoft solutions in the Computer Science and ECE departments.

Armonk, New York, Ny, Us

Was responsible for writing and managing a portfolio of Lotus Notes applications.

Bs, Computer Engineering

Education record