• Provide exceptional customer service by assisting with inquiries, recommending products, and ensuring customer satisfaction• Maintain and organize inventory levels to ensure products are readily available for customers and promptly restock when necessary• Demonstrate extensive product knowledge to assist customers in making informed purchasing decisions and offer suitable recommendations• Resolve customer complaints promptly and effectively, finding appropriate solutions to ensure high levels of customer satisfaction• Follow safety protocols rigorously to maintain a secure working environment for both customers and staff, prioritizing the well-being of all• Performed comprehensive evaluations, proficiently repairing and maintaining small engines, outdoor power equipment, and handheld electrical devices, and expertly advising on equipment selections for optimal performance• Delivered exceptional customer service as a Tool Rental Center representative, efficiently managing customer contracts and invoices for equipment rentals and tool repairs, ensuring proper functioning of tools, and providing thorough demonstrations on the correct utilization of rented tools• Oversees the daily operations and maintenance of equipment within the tool rental department, ensuring optimal functionality and efficiency

• Collaborated with diverse clients, delivering expert guidance on PCI and HIPAA compliance, Disaster Recovery, Business Continuity, Policies and Procedures, and implementing physical security measures such as access cards, video surveillance, and recordings.• Spearheaded robust web filtering systems, ensuring a secure online environment while proficiently managing data backups and executing intrusion prevention and detection measures.• Led comprehensive software and firmware update initiatives, effectively testing and installing new patches to enhance system performance and fortify cybersecurity defenses.• Conducted technical training sessions for staff members, equipping them with the necessary skills to navigate complex IT systems and fostering a culture of cybersecurity awareness.• Provided valuable mentorship to clients, offering strategic insights and proactive recommendations to optimize their technical infrastructure, mitigate risks, and drive operational efficiency

• Effectively implemented and enforced robust Configuration Management (CM) policies and processes across multiple programs, ensuring strict compliance while delivering comprehensive user training to enhance personnel's proficiency in CM tools and techniques, thereby promoting efficiency and adherence to CM policies• Managed the CM environment, meticulously maintaining the integrity of data within the CM Repository and facilitating efficient access to accurate configuration information• Evaluated engineering change proposals, conducting thorough assessments of their impact on configuration baselines and providing expert recommendations for informed decision-making• Provided crucial program management support to the Chief and Deputy Chief Engineer, fostering seamless communication, collaboration, and alignment within cross-functional teams• Chaired Change Control Boards (CCB), ensuring thorough evaluations and approvals of configuration changes while conducting meticulous reviews of processes, technical baselines, and documentation and producing detailed Configuration Status Accounting reports for CCB review