Tool-Tech
Current• Provide exceptional customer service by assisting with inquiries, recommending products, and ensuring customer satisfaction• Maintain and organize inventory levels to ensure products are readily available for customers and promptly restock when necessary• Demonstrate extensive product knowledge to assist customers in making informed purchasing decisions and offer suitable recommendations• Resolve customer complaints promptly and effectively, finding appropriate solutions to ensure high levels of customer satisfaction• Follow safety protocols rigorously to maintain a secure working environment for both customers and staff, prioritizing the well-being of all• Performed comprehensive evaluations, proficiently repairing and maintaining small engines, outdoor power equipment, and handheld electrical devices, and expertly advising on equipment selections for optimal performance• Delivered exceptional customer service as a Tool Rental Center representative, efficiently managing customer contracts and invoices for equipment rentals and tool repairs, ensuring proper functioning of tools, and providing thorough demonstrations on the correct utilization of rented tools• Oversees the daily operations and maintenance of equipment within the tool rental department, ensuring optimal functionality and efficiency
