Tim Stainbrook Email & Phone Number

Sheridan, Wyoming, United States

Specializes in cloud based systems support.- Serving as primary Support contact for cloud based systems clients.- Responsible for front-line answering of inbound phone calls to Support Department and creation of corresponding Zendesk tickets.- Ensure prompt attention to all proactive customer alerts within cloud based systems, prioritizing response by severity of alert.- Ability to explain technical concepts to non-technical users.- A working knowledge of product automation, directory services, monitoring tools, and remote applications.- Understanding of infrastructure hardware and software.- Ability to diagnose and resolve technical issues.- Excellent communication and problem-solving skills.- Ability to effectively perform problem isolation.- Able to read and understand technical manuals, procedural documentation.

Denver, Colorado, United States

VA Hospitals - Colorado, Oregon, Idaho, Oklahoma, Washington, Texas.Private Hospitals - California, Illinois, Ohio, Utah.- Installed PAR Excellence products and ensured proper operation of the system.- Provided data analysis for reports, product descriptions and units of measure.- Provided client product training for both hardware and software.- Provided complete and accurate product order documentation with sufficient lead time to ensure on-time shipments.- Worked with technical support to assist with resolving issues while on-site with clients.- Created documents and drawings for each installation.- Assisted Implementation and Project Managers with overall project management and documentation.- Served as lead Implementation Specialist for some installations.- Traveled to installation sites (3-4 weeks a month)- Daily client management and interaction.

Cazorla, Spain

Played in Spain’s EBA League, with team advancing to league playoffs and Division Final Four. Included extensive travel.

Cincinnati, Oh

Four-year student athlete responsible for managing the demands of both academics and athletics. Experience included global travel and daily communication and interaction with all levels within the university and community. Academic & Athletic HonorsWell respected team player, recognized for strong academics, perseverance, commitment and overall performance in the classroom and on the court. Logical thinker with strong personal character. • Began career as a walk-on and earned athletic scholarship • Only player from original Freshman class (2013) to complete all 4 years • Dean’s List, (2016, 2017)• BIG EAST All-Academic Team, 2014-2015 and 2015-2016, 2016-2017• Earned Men’s Basketball & Ignition Program Strength Training Award 2016• Member of the 2016-2017 NCAA Tournament Elite 8 team• Member of the 2014-2015 NCAA Tournament Sweet 16 team• Member of SAAC Student Athlete Advisory Committee (2015-2016, 2016-2017)• Winner of Xavier University Men’s Basketball Connie Brown Award for Most Inspirational Player (2016-2017)

Bay Village, Oh

Assisted Recreation Director and Assistant Director by providing support for sporting events. Daily tasks included refereeing (basketball and football), facilities maintenance and gymnasium oversight.

Avon, Oh

Trained and coached athletes ranging from kindergarten to high school on basketball fundamentals. Helped run basketball camps sponsored by the Cleveland Cavaliers for elementary age students.

Bay Village, Oh

Managed umpires for local baseball association. Activities included recruiting umpires and providing umpire training. Designed comprehensive schedule to support games over 5-month period including playoff system.