Tim Stephen Email & Phone Number

Fort Lauderdale, Fl, Us

Assisted with sales data migration, client engagement and internal/external adoption of new app features.

Performs administrative functions to ensure operations run smoothly. Liaise with stakeholders and department heads to drive KPIs and monitor OKRs. Identifies opportunities for greater efficiency and budget savings. Brokers B2B agreements and establishes relationships for joint ventures. Sets scheduling priorities and meeting outlines. Oversees interdepartmental initiatives, establishes SOPs and bolsters morale for team performance increase.

Establishes channels for interdepartmental collaboration and communication to ensure that our products (for both the internal and external customer) meet our ever evolving needs. Analyzes the app and website UX/UI in order to debug and improve the overall customer experience. Receives feedback directly from clients and teammates to make improvements. Follows feature requests and bug fixes through the development pipeline until fully resolved.

Wrote and distributed key internal and client communications through a critical shift in the company’s product and service offerings. Led the renewal sales initiative and established workflows to help transition founding members into new membership products, maintaining client loyalty and repairing relationships when necessary. Developed a new accounting report for quick status relay to investors and stakeholders.

Helps the company succeed by advancing employees skills and knowledge, and training and developing its people. Passionate about helping people learn and grow. Excellent communication skills are essential, both in written and verbal communication. Responsibilities include aligning all global offices, developing and implementing learning strategies and programs, working with business leaders and managers to identify training needs and trends, evaluating individual and organizational development needs, implementing various learning methods, assessing the success of development plans and helping employees make the most out of learning opportunities.

Develops workflow cadence and oversees implementation of welcome calls, support calls, relationship repair and escalates tech issues to engineering team for review and resolution. Trains and hires Support & Onboarding specialists. Regularly upgrades clients into higher tiers of memberships, inspires them toward incremental spend and stimulates the private jet share economy.

Introduces Apple solutions, technology, and services to business customers. Spends time on the sales floor, meeting first-time and current business customers and learning their needs. Generates new leads and build relationships, connecting over the phone or through in-store workshops and events. Discover customer needs through briefings and work with the Business Team to prepare and present proposals. For customers with more complex needs, works with the entire Business Team to craft the ideal solutions. Informs and offers customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, help build success - not only for the team, but for our customers as well.

Helps create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. Understands that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. Discovers customers’ needs. And with the support of your store team members, match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer.

Executes store operations on all scheduled shifts. Contributes to the successful operation of the stores through proper deployment, task delegation and maintenance of the Starbucks Experience through leading by example in keeping with Starbucks guiding principles.• Responsible for promoting the culture, values and mission of Starbucks consistently through periods of high volume and unforeseen circumstances.• Anticipates, discovers and responds to store, customer and partner needs.• Takes necessary actions to perpetuate the Starbucks “Third Place” environment for every single shift.• Emphasizes the non-negotiable priority of excellent customer service. “It doesn't cost anything to smile.”• Demonstrates passion and ability to deliver world-class products including hand- crafted beverages and freshly ground coffee while strictly adhering to all recipe and presentation standards and following health, safety and sanitation guidelines.• Directs the work of others, knows the store well, works as part of the team and builds relationships more and more each day.

• Stellar attendance record• Exceeds expectations. Completes assigned tasks “and then some”.• Delivers genuine, friendly customer service as well as high quality products and services on a consistent basis• Demonstrates a clear understanding of corporate standards and adheres to them steadfastly• Coaches and motivates partners to follow standard and happily perform under stress

• Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; assigning and monitoring clerical functions.• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Continues a 35 year tradition of rendering excellent customer service.

• Answers phones with a smile and provides helpful and pleasant customer experiences.• Works with a meticulous effort on office reports (Excel) and completes necessary data entry in a timely manner.• Maintains organization of office files and processes new documents expediently (filed in cabinets and digital storage)• Represents management well in dealing with clients old and new.

• Provides world-class customer service to every customer, every single time, no exceptions• Displays knowledge of and passion for products and ability to match prospective customers to their favorite new clothes• Maintains corporate standards of merchandise display, storage, cleanliness and atmosphere• Makes the customers feel at home and comfortable enough to ask questions that lead to sales• Makes everyone feel like one of the “cool kids” that seem to “fit in”• Does not work on commission, but displays ownership on every sale and follows through from warm genuine greeting to cash register transaction.• Practices loss-prevention techniques to help curtail “shrink” in store inventory• Wears “uniform” to corporate standard.

High School Diploma

Business Administration And Management, General