Vice President, Strategic Account Management
Current
Aug 2023 - Present
AeroLeads people directory · profile
Tim Straka Email & Phone Number
Strategic Account Management
at
Qualfon
2 work emails found
@sitel.com
1 phone found area 828
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Strategic Account Management
Location
Gainesville, Florida, United States
Who is Tim Straka? Overview
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Quick answer
Tim Straka is listed as Strategic Account Management at Qualfon, based in Gainesville, Florida, United States. AeroLeads shows a work email signal at sitel.com, phone signal with area code 828, and a matched LinkedIn profile for Tim Straka.
Tim Straka previously worked as Vice President, Strategic Account Management at Qualfon and Senior Vice President, Global Account Management at Hgs - Hinduja Global Solutions. Tim Straka holds Master Of Science (Ms) Course Work Completed, Industrial And Organizational Psychology from University Of Nebraska.
Company email context
Email format at Qualfon
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{first}.{last}@sitel.com
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AeroLeads found 2 current-domain work email signals for Tim Straka. Compare company email patterns before reaching out.
Profile bio
About Tim Straka
Hand me a high risk client & an operation that's not executing & I do my best work. I am well experienced in fire fighting roles with award winning results. Start-ups, turnarounds and transformations get my adrenaline flowing!ACCOUNT MANAGEMENT - Led account teams supporting large strategic clients | 2,000+ associates | $46M annual revenue | Phone, chat, email | Care, technical support, sales, retention, social, back office | US, Canada, Central & South America, Philippines, India & Work @ Home ► Fortune 50 technology client awarded our team Partner of the Year for outstanding KPI results► Given Chairman’s Award by CEO for exemplary leadership of Fortune 50 client► Won competitive bid to expand major retailer to LATAM and Work @ Home supportOPERATIONAL LEADERSHIP – Multi-site leader delivering breakthrough results | Continuous improvement | People first culture | 1,200 associates, 19 languages | Multiple start-ups | P&L► Led major consolidation, opened 3 new call centers & closed 32 (won industry award)► Start-up & ongoing management of a 1,200 associate site supporting 19 languages► Directed a 9-site, 1000+ associate seasonal initiative for a large wireless companySPECIALTIES: Building Client Promoters, Operational Optimization, Leadership Development, Start-ups, Turnarounds & Transformations, Process & Project Management, Risk & Change Management, Analytics & Continuous Improvement, Building High Performance Teams
Listed skills include Vendor Management, Outsourcing, Customer Experience, Contact Centers, and 6 others.
Current workplace
Tim Straka's current company
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7 roles · 27 years
Tim Straka work experience
A career timeline built from the work history available for this profile.
Senior Vice President, Global Account Management
- Led a global account management organization that delivered client solutions with the perfect balance of people & technology.
- Nominated & won an Industry Award for HGS in 2023 for Best Customer Satisfaction Strategy.
- Improved the commercial agreements for all clients, driving margin improvement & reducing risk.
- Earned Outstanding Performance Award in 2019 for existing client revenue growth & improved profitability.
2017 - 2023
~6 yrs
Vice President, Global Account Management
- Led account teams supporting strategic Fortune 100 clients in multiple industries with 2,000+ employees & $46M annual revenue. Deliver care, technical support, sales & retention via phone, chat & email in the US.
- Outperformed 7 other vendor partners on Voice of the Customer & First Call Resolution to earn Partner of the Year award from major media & entertainment client. Increased wallet share from 20% to 33% during 18 month.
- Charged to resolve a profit margin issue of a large wireless client. Earned the Chairman’s Award (5 recipients of 66,000 employees) with improved KPI results & renegotiated rates.
- Strong relationship, creative pricing & persistence contributed to winning LATAM & work at home business from a prestigious retail client going head to head with other BPO firms.
- Spearheaded the launch of Philippines-based services for a media & entertainment client, meeting the ramp schedule & client cost reduction targets.
2011 - 2017
~6 yrs
Director Of Account Operations
- Led account teams supporting strategic clients in multiple industries. Deliver care, technical support, sales & retention via phone, chat & email in the US, Canada, Central America, Philippines & India.
- Coordinated disaster recovery & business continuation by relocating the business for a cable client after a hurricane, earning the coveted Vision, Passion & Purpose Award.
- Co-developed & facilitated Account Director training following a company acquisition.
- “Best holiday ever” was the client conclusion after leading a 9-site, 1,100 employee seasonal initiative for a major wireless company.
- Instrumental in turning around the relationship for a major communications client, launching a 2nd site & growing the account by $10M over a 2 year period.
- Directed the implementation & execution of quality initiatives for a Fortune 25 technology company that earned a client nomination for the Vendor Quality Excellence Award.
2004 - 2011
~7 yrs
Site Director
- Managed a 600-employee inbound & outbound sales, technical support & customer care center serving large technology clients.
- Improved profit margin by 10 percentage points within 7 months by increasing operational efficiencies & negotiating more favorable contractual terms & rates.
- Increased employee satisfaction by 11 percentage points within 12 months through improved communications & enriched recognition & reward programs.
2003 - 2004
~1 yr
Site Director
- Directed the startup of a 400-employee national inbound & outbound sales & customer care center, transitioning the business from 3 other locations. Hired, trained & developed 15 managers.
- Reduced annual operating costs by $5.1M during the first year following integration.
- Led company-wide key initiative that reduced employee attrition by 35% in the 5 call centers.
2000 - 2003
~3 yrs
Director, Program Management
- Spearheaded a major consolidation, opening 3 new call centers & closed 32. Assembled, trained & managed the project team. Accountable for site selection, facility & organizational design, negotiation of city/state.
- Transformed company’s call center environment from 34 small, non-networked centers to five virtual, state-of-the-art sales & customer care centers, earning the coveted Award for Customer Contact Excellence (industry.
- Developed business case & obtained Board approval for $9M to build new centers.
- Opened all centers on schedule, within scope & under budget by $2.1M.
- Negotiated $1.9M in city & state government incentives.
- Upgraded technology for ACD, IVR, load balancing, predictive dialer & WFM software.
1999 - 2000
~1 yr
2 education records
Tim Straka education
Master Of Science (Ms) Course Work Completed, Industrial And Organizational Psychology
University Of Nebraska
Bachelor'S Degree, Psychology & Sociology
Dana College
FAQ
Frequently asked questions about Tim Straka
Quick answers generated from the profile data available on this page.
What company does Tim Straka work for?
Tim Straka works for Qualfon.
What is Tim Straka's role at Qualfon?
Tim Straka is listed as Strategic Account Management at Qualfon.
What is Tim Straka's email address?
AeroLeads has found 2 work email signals at @sitel.com for Tim Straka at Qualfon.
What is Tim Straka's phone number?
AeroLeads has found 1 phone signal(s) with area code 828 for Tim Straka at Qualfon.
Where is Tim Straka based?
Tim Straka is based in Gainesville, Florida, United States while working with Qualfon.
What companies has Tim Straka worked for?
Tim Straka has worked for Qualfon, Hgs - Hinduja Global Solutions, Sitel Group, and Avis Budget Group.
How can I contact Tim Straka?
You can use AeroLeads to view verified contact signals for Tim Straka at Qualfon, including work email, phone, and LinkedIn data when available.
What schools did Tim Straka attend?
Tim Straka holds Master Of Science (Ms) Course Work Completed, Industrial And Organizational Psychology from University Of Nebraska.
What skills is Tim Straka known for?
Tim Straka is listed with skills including Vendor Management, Outsourcing, Customer Experience, Contact Centers, Workforce Management, Bpo, Call Centers, and Leadership.
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