Tim Stringer Email & Phone Number

• Manage Salesforce Admins who triage SFDC cases through BAU work• Salesforce project lead on migrating multiple SFDC instances to one instance• Triage Salesforce cases through BAU work by creating and updating fields, validation rules, permissions, page layouts, reports, dashboards, and data loader requests.• Create and manage JIRA tickets for SFDC development requirements• Manage Salesforce account creation and parent hierarchy relationships• Create reporting that supports the use of new dynamic reporting metrics (OKRs) and views to assess the overall health of the NHE business and provide early warning indicators on yearly position. • Optimize and constantly improve data reporting and visualization solutions for use within the sales organization for daily pipeline and renewal tracking. • Enhance sales effectiveness reporting by developing reporting dashboards and models to track renewal performance, whitespace potential, and risk profiles. • Production and delivery of established daily, weekly, monthly, and quarterly reporting in Salesforce• Audit business and system processes to ensure data integrity within Salesforce• Create and maintain best practices and documentation

• Manage project aimed at creating a unique customer master ID “ECR ID” to be implemented across all NHE systems• Lead project to create a NHE institutional customer hierarchy within the Enterprise Customer Hub• Create data workflow documentation around Program Solution business strategy• Assists with development of Data and Process improvement plans• Work with key stakeholders to improve process efficiencies and improve overall satisfaction of internal customers• Works autonomously and applies judgment and decision making when monitoring workflow and handling new data requests, changes, and deletions• Manage business priorities while driving process improvements and data quality enhancements• Identify opportunities for continual improvements in both the delivery platform and operational performance and associated solutions• Develop and deliver status updates and presentations to key-stakeholders

Greater St. Louis Area

• Create and update Salesforce dashboards and reports for Sales, Operations, and Strategy teams• Consult and liaise between various business teams around products, pricing, processes, projects, etc.• Manage projects through status meetings, weekly reports, identifying risks, and tracking issues• Provide forward thinking processes to help NHE meet and exceed strategic goals• Provides analytical feedback to analyst working on various projects within Elsevier and NHE• Represent NHE on various projects (ie. COPS to Delta, Print Mercury, TSP, CCM, etc.)• Collaborate with Sales, Operations, Marketing, Finance, Inventory, and Strategy around Salesforce initiatives• Helps sales reps work through custom package ordering issues each semester• Manages a team of direct reports who help sales reps turn Salesforce opportunities into a $60 million dollar a year business • Understanding/gathering Salesforce business requirements from Sales, Marketing, Operations, and Strategy• Assists with performing tests on workflows, process builders, validation rules, or any change set requests as well as any new Salesforce releases• Train new sales reps on Salesforce processes around custom package opportunities• Perform mass data imports/exports using Apex Data loader and Workbench for account, opportunities, contact, and product objects in Salesforce• Aid in prioritizing of Salesforce JIRA tickets for development change request

• Analyzes and helps resolve data issues and system limitations for various business units• Document business requirements and enhancements for internal systems for developers and production partners for technical implementation of data products• Help others prepare and present analysis results to our various business partner stakeholders• Assist in development and expansion of various data quality programs and initiatives• Monitor daily/weekly/monthly reports and triage problems to the appropriate business unit• Provide updates on operational issues including missing data, product changes, and system changes• Recommend responses and continuous improvement actions to data and production issues• Subject Matter Expert (SME) regarding all product data and product data feeds• Manages a team of specialists who complete quality control processes within our internal systems• Responsible for improving process improvements using various systems• Attends several data and systems governance meetings on a monthly basis

• Reviewed product records for US, UK, Canadian, and Australian contracted titles before processing ISBNs to internal system, fulfillment systems, and external websites.• Worked directly with Editorial and Marketing to identify and resolve system problems and user-errors.• Maintained the accuracy of prices.• Maintained Data Integrity – ensure the quality and accuracy of the data provided to customers.• Created and updated procedure documents for various systems.• Analyzes and helps resolve data issues and system limitations for various departments. • Entered and updated Custom Packages for college bookstores.• Entered promotional web copy into system for US, UK, Canada, and Australian websites.

• Created, coordinated, and implemented marketing communications projects including print, online advertising, promotional material brochures, website content, and newsletters.• Developed and implemented marketing segment plans.• Presented competitive information for new products to sales reps at company sales meeting.• Analyzed product features against competition to help drive messaging and sales strategy.• Worked closely with sales channels to ensure they have the appropriate sales collateral and training to effectively sell products against the competition.• Maintained internal product information database to ensure the delivery of timely and accurate information to sales support.• Estimated first print run, life of title sales, and revised forecasts.

• Responded to varying sales rep inquiries in a timely manner.• Managed internal database (EFN) used by sales reps.• Managed package components (i.e., submit package requests, pricing, & forecast sales).• Designed and prepared posters and flyers using Photoshop.• Facilitated online questionnaires for department. • Processed sales reports.

• Updated internal and external databases in the EFN.• Served as liaison between Marketing, Faculty Support, and Sales.• Prepared flyers and posters as requested by Marketing Manager(s) using Photoshop.• Assisted in the creation of product information for the sales reps.• Assisted Marketing Manager(s) with session preparation including presentations, visual aids, and product information.• Requested and tracked back cover copy and in-book advertisements.• Administrator for the software used to present presentations online.

• Created marketing-based letters for customer mailings.• Proofread sales and technical documents for the website.• Maintained accounts receivables.• Processed checks to vendors for accounts payable.• Entered data into the internal system in a timely and accurate manner.• Helped design new website.• Provided customer support.• Tracked all outgoing and incoming products.• Maintained office functions, including inventory and supplies.• Helped screen prospective employees.

Ba, Business Administration-Marketing & Management

Activities and Societies: Baseball Team

Associates Degree, Business

Activities and Societies: Baseball Team