Functional Business Analyst – Requirements gathering, problem solving, QA, solutioning, user support, and training. Communication is number one skill.Oracle Change Manager – Developed and documented a change plan, hosted global meetings, audited existing and new change requests. Communicated upcoming changes and utilized tools to oversee and document the change process. Acted as Document Manager.Business Systems Trainer - Utilized Oracle’s User Productivity Kit (UPK) and Tutor, Captivate, Travantis’ Lectora and Microsoft Word as training platforms in support of all levels of Management, office staff and production manufacturing personnel. Development of training manuals, E-learning courses and delivery of instructor led classroom and virtual LiveMeeting training in addition to providing tier two and three end user support for Microsoft Office.