Tim Suiter Email & Phone Number

Las Vegas, Nevada, Us

Irvine, Ca, Us

Menlo Park, Ca, Us

London, Gb

Manage operations - project management, data centers, architecture, process & quality governance, solutions delivery, SaaS, applications support, release management - across 15 countries adhering to compliance, and customer support requirements. Facilitate via orchestration tools and automation time-to-market improvements; downtime reduction (75%); human error and associated penalties reduction, and reduction of KPI timeframes and change-related errors. Implement ISO and ITIL processes across interactive teams and Lottery. Direct EMEA and US based lottery operations teams across 23 data centers, integrate geographically diverse processes, products, and teams into cohesive, systematic units across Interactive Online Casino and Lottery divisions. Provide high-quality products/services at lowered operating costs. Facilitate zero, relative headcount growth and stabilized infrastructure, relative to increase of customer base with on-time product delivery - online Casino, Lottery, Sports Betting, and datacenters.

London, Gb

Directed global, cross-vertical infrastructure and operations teams to standardize and consolidate processes and technologies affecting 18,000 servers, 3 petabytes of storage, 700+ data links, and 18 global data centers, in a 24/7 follow-the-sun support model. Reorganized team to consistently optimize global technology standards and processes via global team collaboration. Optimized ITIL best practice processes for change, incident, problem, and capacity management. Standardized single incident management tool allowing global reporting of SLA metrics. Fostered relationships with internal and external stakeholders, customers, suppliers and global governments.• Implemented project management program including time tracking, resource leveling and PERT estimation to improve overall on time/on-budget metric to be over 80%.• Improved SaaS services for online gaming and casino management systems reaching record transaction levels and customer adoption despite overall budget reduction of over 15%.

London, Gb

Consolidated globally diverse, disconnected internal IT services teams into a single efficient and cost effective unit. Led initiatives to mature process, technology and personnel productivity via analysis of related industry effectiveness and efficiency metrics. Facilitated via Microsoft Lync IGT's first unified communications platform for efficient global employee communication. Drove cost reduction initiative of IGT through the elimination of 15 tool sets - source code, DAM, CAD. PDM - which decrease annual spending ($500k).• Designed and established innovative intern-based 24X7 help desk at local University resulting in a reduction in call abandon rate of over 95% with a 5% reduction in cost and was featured on National Public Radio.• Implemented IGT's first private cloud with vmWare's Cloud Director providing IAAS capabilities to engineering and IT developers decreasing time to provision from >30 days, to less than 4 hours.

London, Gb

London, Gb