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A highly skilled and innovative IT leader with 16+ years of experience designing, planning, and delivering cost-effective, high performance technology solutions to drive business performance. Direct entire IT operations for a $3 billion company, partnering with senior management to analyze technology needs, present recommendations and develop strategic plans for company-wide systems development, operations, and implementation. Extensive qualifications in all facets of project management and planning from initial feasibility analysis and design through documentation, implementation, training, quality, and enhancement. A proactive and personable leader, coach, and mentor with the ability to gain employee confidence and produce outstanding teams. Proven areas of expertise include: • Strategic Planning and Roadmap • Large-Scale Deployments • Project Management • Budget Development & Management • Vendor Selection & Management • Contract Negotiations • Infrastructure Architecture & Support • Data-Center Management • Process Improvement
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V.P. Of Systems EngineeringDfcu Financial May 2012 - PresentDearborn, Michigan, Us
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Director Of I.T.Cencorp Jul 1998 - May 2012Direct all day to day technical operations for this $3 billion company, including an $800,000 budget, manage 2 Network Administrators, 2 Programmers, and a Risk Coordinator; oversee 40 servers between two locations. Develop all technology policies and procedures, lead all projects, purchase equipment and software as well as implement and maintain external and internal company websites.•Led a team of professionals to implement a CRM solution which will assist business development representatives to improve their customer relationships and streamline incident handling procedures. •Designed and introduced a company-wide risk management methodology to meet government regulations and guidelines; authored all information technology policies.•Increased customer satisfaction ratings by implementing a Storage Area Network which increased the number of images the Credit Unions could view on its website from 4 months to 2 years. •Enabled customers to view their accounts faster and effortless by converting the accounting system from a mainframe to a client/server environment resulting in enhanced functionality and a web-based front-end.•Identified severe issues with the current telephone system and recommended and installed a VOIP telephone system which reduced the number of unused systems from 3 to 1.•Installed a new network infrastructure that included gigabyte switches and VLANS to separate voice and data traffic which improved network performance.•Project managed the integration of “EDGE On-Line”, a web-based transactional system which improved customer satisfaction from 85% to 99% and reduced call volume from 13,000 to 1,500 per month. •EDGE On-Line enables credit unions to view their accounts, issue stops, closes, and returns on checks, view cleared check images, issue wire transfers and ACH corrections and returns, view reports, and transfer files to and from Central Corporate Credit Union (CenCorp).
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Network ManagerTravelports Of America, Inc. Aug 1993 - Jul 1998Challenged to individually manage, maintain, and troubleshoot entire company IT infrastructure consisting of 17 truckstop retail locations which included a store, restaurant, fuel desk, time clock, and shop per location. Negotiated all vendor contracts and purchased all hardware and software technology.•Implemented a POS system which tracked all products, reduced shortages and provided accurate and key decision making data to retail managers and Vice Presidents regarding product distribution.•Installed a Micros restaurant system in all Buckhorn restaurants which enabled restaurant managers to track menu items and employees, and manage their food inventory more efficiently.•Eliminated manual entry of timecards which reduced errors and minimized total cost of ownership by installing a state of the art Kronos Time and Attendance Payroll System in all truckstop locations which transferred data to the corporate office.
Tim Sweet Skills
Tim Sweet Education Details
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Walsh CollegeMaster Of Business Administration (M.B.A.) -
Keuka CollegeGeneral
Frequently Asked Questions about Tim Sweet
What company does Tim Sweet work for?
Tim Sweet works for Dfcu Financial
What is Tim Sweet's role at the current company?
Tim Sweet's current role is V.P. of Systems Engineering at DFCU Financial.
What is Tim Sweet's email address?
Tim Sweet's email address is ts****@****pcu.com
What is Tim Sweet's direct phone number?
Tim Sweet's direct phone number is +131332*****
What schools did Tim Sweet attend?
Tim Sweet attended Walsh College, Keuka College.
What skills is Tim Sweet known for?
Tim Sweet has skills like Integration, Team Leadership, Project Management, Network Administration, Crm, Voip, Networking, Leadership, Analysis, Contract Negotiation, Troubleshooting.
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