Lead with Purpose: Oversee daily operations of the branch, ensuring top-tier care delivery while meeting or exceeding business objectives.Team Development: Recruit, mentor, and empower a team of healthcare professionals to thrive in a collaborative, patient-focused environment.Customer Excellence: Build strong relationships with patients, families, and referral sources, promoting trust and satisfaction through seamless communication.Operational Oversight: Manage staffing, scheduling, and resource allocation to drive efficiency without compromising quality.Compliance Champion: Ensure all care and processes adhere to federal, state, and accreditation standards for home health services.Performance Growth: Analyze data, set goals, and implement strategic plans to meet or exceed key performance indicators, including census growth and quality outcomes.Community Advocate: Actively engage with local communities to expand awareness of home health services and strengthen referral networks.Financial Stewardship: Drive fiscal responsibility by managing budgets, optimizing revenue cycles, and controlling operational costs.Continuous Improvement: Foster a culture of innovation and excellence by identifying opportunities for process enhancements and staff development.Leadership Visibility: Serve as a visible and approachable leader, embodying the branch’s mission to deliver compassionate, high-quality care.

- Develop and foster business relationships with physicians, hospitals, and other professional providers in the medical community. - Educate patients and families on the benefits of hospice services. Present education in the community and for Healthcare professionals on hospice related topics. - Foster a positive work culture and lead hospice clinical staff to engage in growth. - Understand and keep current with market trends and community resources. - Orientation, training, shadowing, and mentoring of territory Care Transition Coordinators. - Support the growth efforts for Care Transition Coordinators in Kansas and Missouri branches and maintain a positive work culture.

- Lead business development team of up to 20 team members in 10 branches across two states. - Foster growth and a positive work culture by promoting communication and collaboration with all team members. - Work with clinical leaders in each branch, as well as the Regional Director of Clinical Operations for each state, to coordinate operations and meet budgets for admissions/census. - Conduct market research and analysis to determining prospective areas for growth opportunities. - Recruitment, selection, orientation, and retention of business development team members. - Collaboration with clinical leaders in recruitment, interviewing, and selection.- Knowledge of territories and maintaining solid understanding of market trends. - Reporting as necessary, including business development plans, referral/admissions, census, top referral sources, and target metrics. - Maintain and expand customer base.

Work with new acquisition sites anc integrate them to our organization. Educate on systems, policies and procedures. Ensure company success by providing support to branches across our 10 state geography.

- Promote hospice services to physicians, hospitals, and other professional providers in the medical community. - Visit with patients and families to discuss hospice services, what it means, and what we do. - Present education in the community and to Healthcare professionals on hospice related topics. -Foster a positive work culture and lead hospice clinical staff to engage in growth.

- Market traditional home health, skilled nursing, physical therapy, occupational therapy, speech therapy, social work, and behavioral home health to physicians, hospitals, and other professional providers in the medical community. - Provide educational opportunities in the community on a variety of topics. - Visit with patients and families to discuss home health and what we do.

- Telephone sales and customer service, email and written correspondence, face to face sales and customer service, cash handling, financial audits, balancing tills daily, and responsible for updating front counter process and procedure manual.

- Support services to over 50 food service professionals around the globe; to include, financial audits and processing of food and beverage plant audit reports.

- Direct patient care, emergency and non-emergency medical transportation, and responsible for maintaining a well stocked ambulance.

- Answer routine and emergency telephone calls from the public, enter data into the computer aided dispatch system, triage the response required, dispatch the appropriate personnel, and track the appropriate personnel throughout the call process for data record keeping.

- Answer routine and emergency telephone calls from the public, enter data into the computer aided dispatch system, triage the response required, dispatch the appropriate personnel, and track the appropriate personnel throughout the call process for data record keeping. - As a Communications Specialist II, I was also responsible to train new Communications Specialists, supervise the communications center, and fill open time slots as needed.