Tim Walsh Email & Phone Number

Townsville, Queensland, Australia

Townsville, Queensland, Australia

• Performed In-semester Teaching support activities ranging from tutoring and demonstrations.
• Supported students by directly engaging and responding to questions and providing additional learning materials.
• Supported primary lecturers by reviewing and providing feedback on practical and assignment Tasks prior to their release.
• Completed regular marking activities for practical and assignment work.

Townsville, Queensland, Australia

• Work with senior engineers, designer and product manager to plan changes to production environment.
• Develop and deploy code written in Typescript and React.js (front-end), node.js and Go (back-end).
• Build a working understanding of complicated back-end systems including implementation of API changes required for my front-end components.
• Peer review code for adherence to coding standards and design guidelines.
• Experience using Jira to manage issues, and tasks.
• Collaborate using Confluence to manage documentation and meetings.

Townsville, Australia

• Navigating legislative-based decision making through adept analysis of customer data, customer entitlements and requirements, and documents from customers, third parties and other sources.
• Aligned customer payments with accuracy and timeliness standards by effectively conducting complex assessments.
• Raised debt and negotiated suitable recovery arrangements for customers and organizations, including processing compensation settlements.
• Ensured delegation activity compliance with legislation and guidelines.
• Leveraged ability to solve complex problems to facilitate business improvements.
• Performed essential functions related to sustaining business operations through the analysis and simplification of both business and functional requirements.

Townsville, Australia

• Collaborated with relevant stakeholders to develop relevant hypotheses of the causes, drivers and solutions of problems and opportunities following a thorough assessment of potential issues.
• Spearheaded the precise generation and reporting of insights, as well as the design, creation and management of data stores and automated workflows to match records.
• Designed and wrote custom SQL queries to gain insight from data stores.
• Guided decision-making of General, Channel and Store managers by constructing a frontend executive reporting system using SQL, APEX, and Lava storm that enabled access, transformation, integration and analysis of data.
• Produced hypothesis and recommendations in partnership with stakeholders across marketing, product and sales teams.

Brisbane, Australia

• Supported the overcoming of challenges to corporate goals by teaming with key stakeholders to analyze business processes and procedures and identify inefficiencies.
• Boosted process and procedure efficiency by generating reports which identified possible remedies, new processes, and in some instances new and emerging techniques and technologies.
• Deployed expert analysis and pattern recognition within processes and procedures to initiate incremental improvements, recommend solutions to existing problem processes, products and systems for Business Products.
• Directed the implementation of solutions selected and monitored success/effectiveness post-implementation in conjunction with stakeholders and program managers.
• Simplified customer experiences and identified opportunities for improvement within operational job roles.
• Showcased team impact and results by building and maintaining a data store and custom reporting set for the team.

Townsville, Australia

Bachelor'S Degree, Information Technology, Gpa 6.57/7.0

- Awarded The James Cook University Australia Computer Society Award - Awarded to the to the graduating student in the Bachelor of.

Year 12