With over 10 years of experience in the IT field, I am a passionate and driven Application Manager at Shine Lawyers, a leading personal injury law firm in Australia. I have a strong background in software development, IT project management, and team leadership, and I am always eager to learn new skills and technologies. I am committed to delivering high-quality solutions that enhance the efficiency and effectiveness of Shine's legal services and client satisfaction.In my current role, I work closely with developers, support analysts, and business analysts to support, maintain, and enhance Shine's ERP system and other integrated systems. I also participate in the design and implementation of processes and procedures followed by the team, including release management, development standards, and business process management. I use my ITIL V3 Foundation certification and IT project management skills to ensure that the team follows best practices and delivers on time and within budget. I enjoy collaborating with other teams and stakeholders across the organization, and I strive to empower and motivate my team members to achieve their full potential.