Tim Tibbits Email & Phone Number

Des Moines, Ia, Us

Ames, Iowa, Us

Work with business customers and other IT professionals to successfully configure seed production plants and seed warehouses• Gather requirements needed for to create production locations.• Configure plant, warehouse, storage locations and storage bins in SAP.• Create transports to move configuration from development client to production.• Work with consultants to communicate requirements for configuration and check configuration for accuracy.• Work with project managers to keep projects on time• Train plant/warehouse personnel on SAP transactions and Warehouse Management procedures to successfully receive, store and ship seed.

Serve as first line technical support for seed production locations on mobile computing systems and inventory transactions in SAP. Develop documentation on production procedures. Deliver training on production procedures for new seed warehouses.• Created training program for production locations to use when on-boarding new warehouse personnel.• Responsible for training Regional Distribution Center warehouse personnel at go live. Train warehouse personnel on Warehouse Management transactions on mobile computers and office personnel on SAP Warehouse Management transactions relating to receiving, inventory, and deliveries.• Maintained RF server and configuration of mobile computing units.

Des Moines, Iowa, Us

Create and deliver live and online classes in Small Group Communications and Informatics in Healthcare Management.

Des Moines, Ia, Us

Maintained Salesforce.com for up to 300 salespeople. Provided Access database support. Also served as Webex system administrator.• Created training materials and performed end user training for initial implementation, upgrades, new groups, and new salespeople.o Combined live training and webinar training depending upon location.o Locations included offices in New York, Chicago, Los Angeles, and San Francisco.• Served as first line technical support for all salespeople and sales managers.• Coached sales groups to optimize utilization of system and to develop best practices.• Recommended moving from initial Salesforce.com implementation to new implementation that better met media seller’s needs.• Maintained sales groups on two separate installations of Salesforce.com.o Created custom profiles and layouts to give sales groups personalized view of their information.• Performed needs analysis with department sponsors and end users to gather business and functional requirements to customize objects and reports to best capture and report on their data. o Departments used data to better track calls to most important prospects.o Custom reports allowed managers to better monitor sales pipeline.• Worked with project sponsors, project managers, and subject matter experts to ensure projects were completed on time and under budget.

Des Moines, Ia, Us

Served as technical writer to create written and electronic training documentation. Created and delivered training classes on Microsoft Office products, customer relationship management, Macintosh, and proprietary/customized software. Served as elevated support for Call Center.  Used Snagit, Photoshop, Quark Xpress, InDesign, Adobe Acrobat, and offset printing to develop professional training materials for software and handheld devices.  Decreased training costs by serving as designated train the trainer to learn systems and create customized training.  Worked with department sponsors and subject matter experts to perform needs analysis and to learn processes to recommend most efficient work flow.  Participated on teams using project management framework to ensure projects were completed on time and under budget.  Lead team that researched, conducted vendor evaluations, negotiated contract, and recommended webcasting product to management. o Saved company significant money on travel costs and greatly increased collaboration between offices.  Used Camtasia Studio to create training videos to post on corporate intranet.  Maintained training library on corporate internet. o Decreased training costs by providing just in time training on all company software.