Senior Quality Engineer • Houston, TexasExecution of Quality audits on multiple departments to include observation of standards and policy directives.Utilize data analysis tools to track quality metrics, generate detailed reports, and provide actionable insights for continuous improvement initiatives.Create and maintain detailed documentation for quality processes, test cases, and issue tracking, facilitating clear communication and knowledge sharing across teams.Management of QA tool laboratories and oversight of employees and processes used in day-to-day operations.Oversight of QMS system and internal IWI and Mfg documentation.Key Accomplishments:• Cost savings directives to include sourcing of new repair centers that realized a reduction in tool repair by 62% and new tool acquisition by 28%. Equipment Line Validation setup and rollout• Restructuring of tool ownership processes and management of tool distribution and governance• In depth, analyses and reporting of company wide warranty claims and defect identification with product lines.• Instituted plant wide strategies implemented for “Out of Tolerance” tools and equipment to include calibrated and non-calibrated equipment• Developed and implemented a comprehensive Lessons Learned program for the Houston Division, establishing a structured framework for systematically capturing, analyzing, and applying insights gained from project experiences. This program focused on documenting successes and challenges, with the goal of improving project outcomes, enhancing organizational learning, and driving continuous improvement initiatives.

Lab_Store Operations Manager • Houston, TexasManagement of a Prescription Dive Mask laboratory and online sales operations unit. Primary function is to ensure products are fabricated to the highest quality standards and are shipped in a timely manner. Creation of performance benchmarks and technician development to improve product quality and efficiency in fabrication and shipping. Manage equipment repair and rebuilds in partnership with manufacturers’ technical engineers. Validation of online sales orders placed and followed up on and our customers are completely satisfied with service and product. Intake of new dealer data and follow through with requests on dealer requirements and specifics around qualifications to be added as an authorized distributor. Manage and foster equipment and supplier relationships to ensure that budget and timing concerns are evaluated and improved upon when possible. Promote and grow our online business through direct outreach, online postings and advertising. New safety initiatives during processing created and rolled out.

Eyemart Express - November 2020 to January 2022District Lab Manager New Store Operations • NationwideManage New Store Opening processes, ensuring the location setup and training is completed in a timely and efficient manner. Responsible for the enforcement of all company policies, procedures and initiation of New Store Lab goals, budgets, and cost controls. Manage District Operations to meet all company standards through training and development of assigned stores team. Installation/Setup of Ophthalmic lens lab processing equipment and Optometric equipment for use in fully functioning Optical practice. Key Accomplishments:• Creation of New Store Installation and configuration documents for future install reference and training.• Optimization and process improvement of existing in store laboratories via hands on training and digital training modules• Lab management coaching and process review to improve in-store metrics associated with lab performance • Oversee the daily lab operations of multiple locations. • Ensure that training, quality, productivity, and machine maintenance are kept to Eyemart’s high standards.• Clearly communicate all new or updated lab procedures to store management and associates. • Identify opportunities to streamline and improve our lab procedures.• Provide regular feedback on lab operations.• Partnering with the Store Managers to hire, onboard, develop and engage Lab Managers and lab associates

Technical Marketing Manager, Lewisville, TX, October 2018 June 2020Provided extensive technical support to sales, marketing, R&D, and manufacturing teams. Proactively worked to mitigate risks and resolve product issues for customers. Guided team performance by developing new policies and focusing on providing excellent customer support. Conducted research to identify potential issues and uncover new opportunities. Established performance metrics and other standards to support the product development process and promote growth. Ensured all quality standards were met by conducting quality assurance audits and tracking reported customer defects.Key Accomplishments:• Created, updated, organized, and maintained technical data for all new Vision Ease, Hoya, and Seiko Opthalmic products. Managed Master Product Documents for all 3 entities.• Established a centralized website for sales team and wholesale partners to easily access product information. Migrated data from 3 existing sites and updated necessary information.• Ensured data accuracy by resolving issues from vendors, providers, and corporate entities.• Served as a Subject Matter Expert on multiple technical projects, frequently managing data and monitoring product availability.• Fostered positive relationships with government while ensuring data adhered to ANSI/ISO international standards.• Collaborated with new products and marketing teams to launch and remodel several products.

Conduct comprehensive analysis of operational processes and production output to effectively isolate technical issues and mitigate potential risks. Utilize analytical tools to devise and implement procedural improvements; monitor success and impact of new processes to ensure optimal performance and productivity. Operate complex processing equipment, encompassing all aspects of configuration, testing, and troubleshooting mechanical and technical issues with specialized diagnostic tools. Maintain open channels of communication with technical specialists, engineering personnel, and maintenance department to address product issues with informed and sustainable solutions. Key Accomplishments: Eliminated $250K in annual equipment expenditure through specialized process improvements. Identified and harnessed internal testing opportunities to reduce operational reliance on third party suppliers; consolidated vender services and drove approximately $4,800 in annual savings.  Cultivated detailed knowledge of product functionality to prepare and deliver professional-level technical service bulletins, manuals, sales tools, and customer support documentation on new product roll-outs. Promoted continuous process optimization by standardizing SOPs and conducting focused employee training sessions, minimizing incident risk and reducing product breakages by 15%.

Maintained managerial oversight of top-tier lens coating facility and associated personnel; orchestrated recruitment and training of more than 50 technicians and operators. Conferred with senior management teams to report status updates regarding production schedules and performance metrics, ensuring operational alignment with cost, quality, and capacity goals. Key Accomplishments: Conceptualized and developed internal process maps to isolate underperforming areas and implement reliable solutions; optimized training modules to streamline a formerly one-month process to two weeks. Consistently met and surpassed established turnaround times and ANSI requirements.  Prioritized continuous staff talent development with focused training seminars and workshops, identifying and nurturing individual skill sets to elevate operational performance standards and maximize productivity.

Orchestrated leadership across all facets of new product development and production, including directing feasibility tests, instigating database calculations, and verifying product compliance to established quality standards. Maintained comprehensive documentation of operational processes and results, compiling findings in detailed reports to inform overall industrial plans. Managed various projects driving increased product quality and yield, defining project scope and materials requirements to maximize cost efficiency and promote timely product deliveries. Frequently collaborated with international teams across Brazil, France, Thailand, and Germany to maximize product reach and market impact. Contributed proactive support to enterprise-wide fundraising and volunteer efforts. Key Accomplishments: Delivered 12% product portfolio growth in collaboration with global development teams; devised strategic methodologies and streamlined processes to launch numerous new products across international markets.  Established as key training resource for onboarding employees, leveraging subject matter expertise to promote staff development; eliminated need for designated training staff to minimize company labor costs.  Conducted department-wide presentations for 70-80 attendees, communicating effective application of 5S lean manufacturing principles to significantly advance lab safety, efficiency, and quality output

Three years’ additional experience as Director of Lab Operations for Pro-Optics in Houston, TX. Orchestrated recruitment and training of five employees and managed production, fabrication, installation, and sales for wholesale ophthalmic lens manufacturing start-up.